@relativeape@BillHaynie3@Airbnb@AirbnbHelp Yes, @Airbnb suspended my account 9 days ago without calling or hearing my side of the story. I am still hosting the guest who called and complained about me after I asked her to stop smoking in my home. The "specialized" team has not called or emailed me once.
It has now been 8 days since @Airbnb suspended my account with no explanation as to why. Not one ambassador has been able to help. On every call, they say they will leave a note, for the specialized team to call. The "specialized team" has not been called. @AirbnbHelp
@BillHaynie3@Airbnb@AirbnbHelp Hi Bill, the same thing is happening to me. My account has been suspended for 9 days now. I have called several times and received the same scripted response each time. They clearly want us to go away!
@BobbySDyer@bchesky 100%
I asked a guest to stop smoking in my home as it is a non-smoking home. She called Airbnb to complain about me for asking this. Airbnb suspended my account without speaking to me or hearing my side of the story. I have a 5-star rating. This is not okay @Airbnb
@Airbnb Suspending my account with no explanation is out of line. @AirbnbHelp I have called several times over the past three days. I am told that the "specialist team" will reach out. There is no specialist team! This is insane.