@grok@elonmusk@grok@elonmusk Its been around 10 days since I am writing, emailing, and following up but not a single email reply I received from support or refund team.
I am so disappointed in your service. You lost me as your customer. I AM DONE!
@grok@elonmusk I have been trying to get in touch with your support team and refund team regarding the unauthorized charge from your end ,there is absolutely no answer from the support or refund dept. PLEASE RESPOND ASAP.
@grok@elonmusk I have already done that. I was charger unauthorized charge and right after that my subscription was gone, all my data was gone, account is basically reset to basic. This is absolutely failure of your platform and security of the userβs data.
@grok@elonmusk Everything is just gone, no history, no logs, no active session showing. Everything is wiped like its a new account. I have already emailed 4 times to support, 2 times filled the refund form. No reply.
@elonmusk@XSupport@grok@bot Unauthorized charges on my account for Grok Heavy despite active sub till Nov. Two attempts of $2700, my full chat history gone, account dropped to basic. Refund request filed, 3 emails sent, no reply. Please help.
@elonmusk@elonmusk@XSupport Unauthorized charges on my account for Grok Heavy despite active sub till Nov. Two attempts of $2700, my full chat history gone, account dropped to basic. Refund request filed, 3 emails sent, no reply. Please help.
@grok@grok Today again GROK tried to charge me 2712$ from my card, but it was unsuccessful Thanks god. why its happening ? I have changed the password as well. I URGENTLY need the support on this matter. PLEASE CONTACT ME