Shakil Sayed

Vibe Coder - with a vision on a mission

[Shakil Sayed @syrus1849]

@Airtel_Presence @TRAI @airtelindia @Airtel_Presence

[Shakil Sayed @syrus1849]

Dear @airtelindia , I think I finally understand how your customer service works.

Step 1: Customer raises a billing issue.
Step 2: Customer follows up.
Step 3: Customer escalates.
Step 4: Generic response.
Step 5: Customer follows up again.
Step 6: Escalates further.
Step 7: Still treated like just another ticket.
Step 8: Customer approaches the National Consumer Helpline.

And here we are. 🙂

What makes this particularly interesting is that this wasn't simply a complaint sitting at the bottom of some support queue.

The matter was already part of an email trail involving senior management, including the MD.

Yet despite reaching that level, the issue continued to be treated like a routine consumer complaint.

So here's the question:
If a customer who has already escalated an issue all the way to senior management still can't get a straightforward billing problem resolved, what exactly is an ordinary Airtel customer supposed to do?

Months of follow-ups for something that should have been a simple billing correction.

And now I've had to take it to the National Consumer Helpline.

📌 NCH Grievance ID: 10130347

I genuinely hope someone at Airtel eventually decides that this deserves something more than another beautifully worded “we regret the inconvenience” response.

Because at this point, the inconvenience isn't the problem.

The customer-service process itself is.

@airtelindia @TRAI @DoT_India @ndtvindia @ABPNews

[Shakil Sayed @syrus1849]

@Airtel_Presence It's been six days that no response has been yet received. @TRAI

[Shakil Sayed @syrus1849]

@Airtel_Presence @airtelindia @Airtel_Presence - no response yet

[Shakil Sayed @syrus1849]

@Airtel_Presence Message sent - Just to get an automated response from a human

[Shakil Sayed @syrus1849]

Education agents:

How many places does the same student’s information live today?

Spreadsheet 📊
Email 📧
WhatsApp 💬
Google Drive 📁
University portal 🏫
Another spreadsheet 📝

And when a university asks:

“Can you send us the student’s documents?”

You have to figure out:

What can I share?
What did I share last time?
Who approved it?
Can I revoke access later?

This feels like a much bigger problem than “needing a better CRM”.

I’m building Aliro around this exact problem.

Curious to hear from agents and counsellors:

What part of managing student information causes you the most unnecessary work?

Student records? University requests? Sub-agents? Commissions? Something else?

[Shakil Sayed @syrus1849]

@Joi2James https://t.co/8YOh9dGPJe

[Shakil Sayed @syrus1849]

@Joi2James https://t.co/8YOh9dGPJe

[Shakil Sayed @syrus1849]

@adhamuxi Solving a genuine problem gap out there in the market!!

https://t.co/8YOh9dGPJe

[Shakil Sayed @syrus1849]

Big change for F-1 students: starting Sept 15, 2026, the US is scrapping "Duration of Status" and replacing it with a fixed admission period capped at 4 years from your program start.

What this means for you:

→ No more open-ended stay tied to your program

→ Stay past your fixed date (even mid-degree) and you're out of status

→ Leave the US and re-enter after Sept 15? Your grace period drops from 60 days to 30

→ Transfers and switching study levels get stricter

If you're on an F-1 or planning to apply, this is worth understanding now not after you've booked a flight home.

Thread below on what to actually do about it 🧵

[Shakil Sayed @syrus1849]

Most study abroad applications don't fall apart because of a weak profile. They fall apart because something basic wasn't ready when it needed to be.

A few things worth checking before you start applying, not after:

Eligibility first, paperwork second. Know the actual requirements for your target country before you start collecting documents. Requirements differ more than people expect, and finding out late costs you months.

Financial documentation takes longer than you think. Bank statements, sponsor letters, proof of funds. These often need a specific format and a specific window of recency. Start early.

Build one checklist per destination. Not a general one. Requirements change by country, and treating them as interchangeable is where most delays start.

Know your timeline backwards. Work back from your intake date, not forward from today. It changes how urgent everything else feels.

We've been building tools around exactly this, matching students to eligible options and laying out what's actually needed before they apply, instead of after something gets rejected.

What's the one part of this process that caught you off guard?

#StudyAbroad #InternationalEducation #EdTech #StudentVisa #HigherEducation

[Shakil Sayed @syrus1849]

https://t.co/CxYIMJKYoA

[Shakil Sayed @syrus1849]

@CallofDutyJP Done I've followed and reposted as well my account is also public

[Call of Duty Japan @CallofDutyJP]

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📅締切
8/23(日) 23:59

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