Lloyd Rees

Digital strategist, marketer and professional moaner on a mission to challenging companies to improve their CX.

[Lloyd Rees @systemajik]

@github any reason your captcha is so bad? Human being trying to sign up to a new account and physically cannot pass your puzzle from the 90s.

0/10 for User Experience. Ironic how a leading development tool bars real humans from signing up.

[Lloyd Rees @systemajik]

@harrisfarm1971 is it time yet to bring self checkouts to your stores? Queue in Mosman is snaking all the way to the back of the store. Time to get with the times guys.

[Lloyd Rees @systemajik]

@Uber_Support unbelievably bad experience today. Waited 1 hour and order cancelled. Then reordered with a different supplier, they delivered 1 not 4 of my items. Quality is dropping guys.

[Lloyd Rees @systemajik]

@malinDO_air May I suggest you revisit your water policy on board. Just flew DPS>SYD. Security made us empty water and NO free water available on board. Customers asked to pay / attendant handing out hot water. Water is a basic human right. This is not good enough.

[Lloyd Rees @systemajik]

@latitude_fs unbelievable customer service. Trying to purchase Mac in Apple Store. Called 2x 15m+ wait each time and call centre staff put phone down.

Even apples own staff can’t call you. What kind of operation are you running? A circus?

[Lloyd Rees @systemajik]

@latitude_fs trying to reach your customer service I’m in Apple Store staff can’t even get hold of you. Appalling.

[Lloyd Rees @systemajik]

@YotelHQ might wanna get your web devs onto this one

[Lloyd Rees @systemajik]

@McDonalds what on earth is going on with your cremorne AU branch can’t even serve food systems down. Waste of time.

[Lloyd Rees @systemajik]

@ATVIAssist need help with my Activision account, no support options available on your website. I can't change email as don't have access to previous email. Please DM me, thank you.

[Lloyd Rees @systemajik]

@SingaporeAir I did last time and got no reply. Classic example of not taking an issue seriously enough while passengers deal with the consequences. You need to revise your waitlist service as it’s misleading for passengers.

[Lloyd Rees @systemajik]

@SingaporeAir your waitlist system is a con. Been on it since August. Made multiple reservations. All cancelled. will miss out on seeing my family this year. Normal flights are now $$$. Second time this has happened. Will be writing to media about this.

[Lloyd Rees @systemajik]

@SingaporeAir Same stock standard response as before. Your waitlist system is actually terrible. Unlike other airlines where passengers can simply book and guarantee reward flights. You have to sit and hope. Wish I transferred my points to another airline now.

[Lloyd Rees @systemajik]

@SingaporeAir sincerely hoping you will be approving my waitlist redemption. Been sitting on it since August. Starting to think your waitlist process is a con. If not, it’ll be too late for me to book an alternative.

[Lloyd Rees @systemajik]

@SingaporeAir Every flight I’ve looked for is waitlisted until end of year. Basically no reward flights. 300k points wasted with you. Should’ve moved it to to another airline.

[Lloyd Rees @systemajik]

@SingaporeAir your waitlist option is an utter waste of time. Spent 2 months waiting. No result when I could've just booked with another airline.

[Lloyd Rees @systemajik]

@Menulog I’ve asked your team for a refund for an order that did not show. I don’t want a voucher. It’s criminal for you to force me to use your service when you can’t even deliver the food. Please DM me or I’m complaining to ACCC.

[Lloyd Rees @systemajik]

@Menulog what a total waste of time. Waited 1hr20mins for a pizza. Marked as delivered, guy didn't even show. Customer Service can't even track the driver. What a sub-par service you offer... don't want a voucher for next time... #badcx #CustomerExperience

[Lloyd Rees @systemajik]

@ato_gov_au unbelievable can't get through via telephone. Still having issues with RAM not been solved. Desperate to get info to send to bank. Please call me back... poor service.

[Lloyd Rees @systemajik]

Amazing how it’s okay to fleece customers with unacceptable food portion sizes and then game them out of a refund or an acceptable resolution. Poor customer experience @UberEats @Uber_Support

[Lloyd Rees @systemajik]

@Uber_Support Making sure this is visible. I am not getting any resolution in this issue. I am entitled to a refund or an adjustment. The response and handling of this complaint is unsatisfactory

[Lloyd Rees @systemajik]

@Uber_Support not happy with an ubereats order and your automated feedback is rejecting legitimate reasons for refund. Paid $48 for a meal with a tiny portion of meat. Comparison below. Please refund me immediately.