@AmericanAir we have been trying to get home for 2 days and all you have offered us is a condescending attitude from your FA Cowell, incompetence from and a lack of ownership from all other says “it’s not my job” Anja and Lalla told us you only respond to tweets so please help.
@AmericanAir I have filed serious concerns of negligence and maltreatment. You have asked for DMs, it’s been 5 days! What are you waiting for? A lawsuit!?
@AmericanAir may I know who I can speak to re horrific check-in experience last Jan 20, 2022 Las Vegas counter? Was bullied by one of your customer service agents in your check in counter.
@AmericanAir Hope you can help. Trying to help a friend who caught COVID and currently experiencing panic attack while on call trying to modify her flight. I don't think person on the line is aware.
@AmericanAir so your customer service rep tonight was wholly unhelpful in advising me on how to cancel the purchase of a checked bag. Pretty much told me I have no choice but to wait until after my flight and beg for my bag fee back. Anylbody uear willing to help a blind man out?
@AmericanAir@onebrunette2go Mind you I was standing with my white cane and thought it should be obvious I had a vision disability. He took my boarding pass and said he couldn't see either. I guess it was a joke as he laughed at his joke. He sat me in my seat. A lady had said she was in 8A.
@AmericanAir@onebrunette2go So to get this type of insensitive person on my first solo outing made for a horrible experience. I think a review of training is warranted. I am determined to try and get past this incident and not let it affect my hopes to travel and be as independent as
@AmericanAir Thank you. I took a picture of him and have his first name now. I’m sure you can look up the crew on the manifest. Flight is taking off right now.