TamineshaC

[TamineshaC @TamineshaTC]

You are exactly right. The moment you ruin an experience, it is likely that you have lost a customer and potential customers. #ECULIVE2 https://t.co/Das7xzklXQ

[Kari Koss @kari_koss]

@mnburgess @briansolis Marketers, YOU are an “experience architect, not just a brand architect”. You own the customer experience and you are responsible for delivering a positive and memorable experience for each and every customer, each and every time. #ECULIVE2

[TamineshaC @TamineshaTC]

@mnburgess @briansolis The focus of the customer experience must be engaging, not managing. Many times, businesses are spending time trying to manipulate the customers to purchase their product or service. Customers are looking for an experience with a business that is customer focused. #ECULIVE2

[TamineshaC @TamineshaTC]

I agree. Look at how businesses are now taking an active stance on social issues. For example, Ben & Jerry's stood firm in their support of #BlackLivesMatter #ECULIVE2 https://t.co/3Nqgh0UA3l

[ChiiNa Doll @Chas_13_ECU]

@mnburgess Become active in the community. The more visible the brand the more aware the people. In order to become an advocate you must first become aware #ECULIVE2

[TamineshaC @TamineshaTC]

@mnburgess Marketers have to design things that cater to people. Today, people want things that are mobile, simple, fast, and efficient. Marketers should create products that makes the lives of people easier and better. #ECULIVE2

[TamineshaC @TamineshaTC]

@mnburgess One way is to put themselves in the shoes of the customer. This will help gain them a different perspective of things. It will open up new ways of seeing any problems or even exposing new problems that have not thought about. #ECULIVE2

[TamineshaC @TamineshaTC]

I agree. A positive relationship with a solid customer base is what keeps businesses going when fads continue to come and go. #ECULIVE2 https://t.co/lcYHMIxE1R

[Chris @Chris98216705]

@mnburgess @briansolis Easy... Customer experience is what keeps and attracts customers. Building brand loyalty and developing a solid customer base is what companies depend on to survive and grow. If an experience is positive it'll reflect well on the company. #ECULIVE2

[TamineshaC @TamineshaTC]

@mnburgess @briansolis Companies can learn a lot from customer’s experiences and feedback to improve their brand. A business could earn their customer's trust in exchange for detailed preference information to deliver highly personalized communications, offers and experience. #ECULIVE2

[TamineshaC @TamineshaTC]

@mnburgess @briansolis Decorating a product is not enough to entice and sustain a customer in the digital world. It is the imperative that organizations engage in the customer experience to create and sustain a brand that is worthy and desirable.
#ECULIVE2

[TamineshaC @TamineshaTC]

@jmeaster just checking my tweet

[TamineshaC @TamineshaTC]

Just setting up my Twitter. #myfirstTweet