tara clancy

[tara clancy @taraclancy88485]

@ExpresswayIRE As with all previous attempts of contact, we received one email and no follow up since and no response to my further emails asking for more contact information

[tara clancy @taraclancy88485]

Horrendous customer care. My elderly, recently bereaved mother had her case stolen off the bus, all her clothes, hearing aids, medications. 5 months we have been calling, sending emails and even registered mail to CEO Jean O'Sullivan, not 1 reply..no response!
@ExpresswayIRE

[tara clancy @taraclancy88485]

@ExpresswayIRE I have been sending DM'S for the last week and the response is, every time, we will pass it on to relevant section and someone will get back to you. .. but they don't.. and so it goes on and on

[tara clancy @taraclancy88485]

@ExpresswayIRE The first email logged early May, and several since..I would imagine there have been 20/30 emails/complaints from all of my family..none of which has been responded to

[tara clancy @taraclancy88485]

@ExpresswayIRE As expected, no official response from Expressway. 5 months of email, phone calls, registered post to the CEO regarding the stolen property of an elderly passenger..disgraceful customer service,

[tara clancy @taraclancy88485]

@ExpresswayIRE I have sent pm

[tara clancy @taraclancy88485]

@ExpresswayIRE Are they just automated responses? As there doesn't seem to be actual communication with me...again..bringing me back to the same problem of no customer service available whatsoever

[tara clancy @taraclancy88485]

@ExpresswayIRE Are these just automated responses as it seems impossible to have an actual conversation on the chat, seems like standard responses

[tara clancy @taraclancy88485]

@ExpresswayIRE I have sent the details and am awaiting your response. Thanks

[tara clancy @taraclancy88485]

@ExpresswayIRE @BobFerguson99 Who do I DM , Ash?

[tara clancy @taraclancy88485]

@ExpresswayIRE @BobFerguson99 Dm who? When I try message expressway I only get both, when I got on the app nobody responds. Please dm me so I have someone to talk to directly

[tara clancy @taraclancy88485]

@ExpresswayIRE @BobFerguson99 Nobody replies to any emails. I've even sent registered post which was ignored. I'm about to go to the national transport authority. My elderly, recently bereaved mother has her case stolen off a bus and I have not been able to get any response for 5 months. Absolute disgrace

[tara clancy @taraclancy88485]

@ExpresswayIRE @sean1to9 Most useless customer service ever. No phone numbers to speak to anyone. No reply to email. My elderly mother had her bags stolen from luggage hold on expressway 4 days ago, all her belongings, driver took her number abf nobody has been in touch to aknowledge it. Disgraceful

[tara clancy @taraclancy88485]

@UberFR_Support You have this information several times over but I will send it again. I keep apology text but never anything more

[tara clancy @taraclancy88485]

@UberFR_Support I paid cash for a ride in France because the app wouldn’t let me choose bank transfer. You still charged my bank too, €72 extra. Support said it was escalated but I’ve heard nothing in over 2 week. impossible to get a response. I want a refund and human response

[tara clancy @taraclancy88485]

> @Uber_Support I paid cash for a ride because the app wouldn’t let me choose bank transfer. You still charged my bank too. Support said it was escalated but I’ve heard nothing in over a week. I want a refund and a real human response. #UberHelp

[tara clancy @taraclancy88485]

@Uber_Support
@Uber_Support I was forced to pay cash as your app wouldn’t let me select bank transfer. Now I’ve also been charged from my bank. That’s a double charge. Support won’t connect me to a human agent or give a refund. This needs to be fixed now.
#UberHelp