Tara Leaver

[Tara Leaver @taraleaver]

And your response to direct message makes it look like you are going to respond but it just takes you back to the standard responses you get through facebook too...

[Tara Leaver @taraleaver]

@sainsburys absolutely disgusted - just waited ages to speak to customer services to find out where my order is only to be told you've cancelled it! Just didn't tell me! Your response is I can have a £10 voucher and then try and reorder????? Oh, and its not possible to complain?

[Tara Leaver @taraleaver]

@sainsburys And to add insult to injury, the voucher I used on my cancelled order also seems to have disappeared from my account!!

[Tara Leaver @taraleaver]

@British_Airways bag lost 11days. Reported, tweeted, DM'd, web and EM complaint, EM'd CEO & Hd Cust Serv. Absolutely no action. Appalling

[Tara Leaver @taraleaver]

@British_Airways Bag lost for 8 days found by Scandinavian and returned to BA within 4 hours. That was 54 hours ago and still waiting

[Tara Leaver @taraleaver]

@British_Airways I will but don't hold out much hope as you say this every time I call but never respond after that

[Tara Leaver @taraleaver]

@British_Airways reassured to see increased security at Nice airport but undermined by BA losing a bag for a week and still missing