@askesure how long does it take for your engg team to call me regarding the valuation of my car in regards to my claim. Have been chasing for more than 2 weeks now. The team has just stopped responding to my emails and the phone line,well,I waited for 2 hours#poorcustomerservice
@askesure Again that never works!! Is there someone who can show some genuine concern for a customer. Imagine the pain one has to go through when someone chose to steal my car from my driveway and then this��
@askesure You fill out a form and then end up waiting forever only to be transferred from one person to another saying they are not the right team to help
@virginmedia Post sent.. Day #5 ...Still trying to call/chat/text with anyone of your agents.. looks like #virginmedia doesnt care about the time of their customers, specially when they want to leave, #badcustomerservice
@virginmedia been on the phone for trying to cancel my broadband package, seems like waiting forever. can someone help me ASAP please. Worried that extra charges will get added if not cancelled in time. Due to "not being able to get through to your customer services "
@virginmedia#virginmedia Day #3 of trying to get in touch with someone to cancel my package/account.. have answered the same set of questions about 5-6 times ... also keep getting asked weird questions unrelated to my request..
@virginmedia Did that, got transferred to whatsapp, but still waiting for a response from yesterday to get my account cancelled, just keep getting messages that all your team is busy...
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