@UberUKsupport We keep going round in circles... you’ve again asked the account holder to contact you. My friend, the account holder has contacted you and you have refused a refund after she provided proof no delivery was made
@ubereats_uk
Ordered dessert from Ubereats to surprise my friend. The order never arrived, I’ve spoken to customer service. They have refused to refund me. I have asked for the rationale behind this decision, it’s been 2 days and still not reply...
@ubereats_uk deleted my comment! My friend contacted them as the account holder as requested and provided cctv footage as proof the order was not delivered. Uber has point blank refused a refund! No explanation. BEWARE!
@UberUKsupport The account holder emailed your customer services on the app and provided cctv footage to prove no delivery was attempted or made to the address and she has still been declined a refund! I’ll be contacting ombudsman and citizens bureau!
@UberUKsupport If I do not hear from one of your customer representatives, I will forward this onto ombudsman as I am fed up with the pre drafted non related replies!