Car finally arrived obtained. Everyone is dripping sweat. And instead of a 25 minute drive, it’s an hour and 25 minute drive. If you take a reservation, you need to have the car ready for your customer. Do better @Avis. 🤡
@Avis took our reservation (and $!) for a large SUV at LGA. Upon arrival, we were told they did not have our car ready. It’s been an hour wait so far, outside with a 7 month old and a 2.5 year old in 85 degree heat. Ridiculous. We are Avis Preferred members. Awful.
(4/x) I find this complete lack of accommodation for simple (and, to be honest, visible) disabilities to be appalling. I wanted to bring it up to Swiss directly first, as I hope others are not treated with such disdain and carelessness.
(3/x) So, we were left with me, who has trouble navigating stairs on my own, or my wife, significantly pregnant, to carry our child, stroller and our hand luggage up the stairs.
(2/x) We just checked into the A gates business lounge in Zurich and were told we had to carry our stroller, with our child in it, up to the lounge. The attendant refused to operate the elevator because she was “working alone”.
(1/x) @FlySWISS We are traveling as a family on booking reference 3OEE8R, including me (disabled from surgery for brain cancer left me with significant disabilities re: his left leg mobility), our 21 month old son, and my wife is 6 months pregnant.
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