TDeFabrizio

Views (and complaints) are my own!

[TDeFabrizio @tdefab]

I've tried emailing twice to get access - if I try to log in I don't get the verification code, and if I try to make a new account the code comes, but then says to log in because the email already exists. I've been trying for nearly two months; can you please help?
@YouGov

[TDeFabrizio @tdefab]

@airasia your app isn't working for anything, and anytime I ask Bo for help it asks for proof of payment, which isn't relevant (I can't contact my taxi driver who's asked me for flight details through the app) and even if I add the invoice it gives me an error.

[TDeFabrizio @tdefab]

@quidco Thank you very much!

[TDeFabrizio @tdefab]

@quidco hi there, I've been waiting on a reply from your chat service for a while - I can't access the website or the app at the moment.

[TDeFabrizio @tdefab]

Hi @quidco I'm still waiting for a reply. I can't access the help function on the website/app, since both are saying I'm blocked.

[TDeFabrizio @tdefab]

@Barclaycard can you please contact me asap? The chat function in the app isn't working and I'm abroad so can't call you, but there's a big charge on my card I don't recognise. I don't think I'll be able to accept a telephone call.

[TDeFabrizio @tdefab]

@Barclaycard I'm trying to use the messaging in the app to contact you, but I keep getting 'we can't help you here' and can't connect to an agent. Can you please advise? It's related to a text asking to confirm charges, which I can't reply to, and I don't want my card blocked.

[TDeFabrizio @tdefab]

@akiko_lawson I'm still trying to log in on your app but it won't accept my details so I can't access certain things. Could you please let me know how this can be fixed? People with foreign names would also like to use the app...

[TDeFabrizio @tdefab]

@akiko_lawson I'm trying to get an account on your app, but it isn't letting me because I only have a katakana name, not a kanji name. Can you please help?

[TDeFabrizio @tdefab]

@shinseibank_jp hi there, your web form has an error in that where it says to enter your query, there's no box. Can you please let me know how I can contact you? I am trying to deposit coins until my account but none of the 6 banks I have visited are allowing it.

[TDeFabrizio @tdefab]

@fitbit I'm having to delete and readd my Versa 3 to the Fitbit app every day because it's losing the connection to my phone and not syncing. Can you please advise if this is something that can be fixed, or if I need to buy a smart watch from another company? Thanks

[TDeFabrizio @tdefab]

@iHerb I'm really frustrated. Trying to buy tons of stuff for days, but the site keeps asking if I'm human, then not doing anything even when confirmed; can't even get to your contact page. Lost out on the 20% summer offer & don't think I can be bothered to use your site anymore

[TDeFabrizio @tdefab]

@McDonaldsJapan I've just been to 4 of your locations and Hello Kitty is sold out at all of them. Perhaps you could have better anticipated the demand.

[TDeFabrizio @tdefab]

@news_pia if you're going to make new members call a phone number to register, to buy very popular tickets, it would be a good idea to have an automated line, instead of one which is busy every time you try to call. Very disappointed by the system today trying to buy Gion tickets

[TDeFabrizio @tdefab]

@AirCanada I've been on hold for an hour and 45 minutes waiting to talk to someone, and my phone number is not being recognised for a call back. How do I get through to you to attempt to change a flight, which can't be changed online?

[TDeFabrizio @tdefab]

Hi @EE I keep getting a pop up notification (like every 5 minutes) that I have a voicemail though when I dial through it says no messages. It's driving me mad; please help 🥲

[TDeFabrizio @tdefab]

@LNRailway Thank you for the quick reply; appreciate it!

[TDeFabrizio @tdefab]

@LNRailway trying to get a refund for a ticket I bought through the app, due to the heatwave. National Rail site says that there'll be no admin fee however when I try to apply for the refund a £10 fee is being levied. Could you please advise?

[TDeFabrizio @tdefab]

@AirCanada tried bid upgrade for £750 which was accepted, but credit card apparently unsuccessful. Card company confirms you didn't try to charge me. Called you for help, was told nothing could be done unless I pay more than $5,000 for a straight upgrade. Can you please help?

[TDeFabrizio @tdefab]

@HarveysCanada I flew back to Canada specifically in the hope this would happen.