Service Line

This is our official website Support Page

[Service Line @teamgwrhelp]

@Rjs4Rob @GWRHelp Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Rob Slade @Rjs4Rob]

@GWRHelp what happened to my wheelchair assistance at Exeter St David's

[Service Line @teamgwrhelp]

@pattisonpaula1 @kirby_pj @GWRHelp Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Paula Pattison @pattisonpaula1]

@kirby_pj @GWRHelp That's how they get you. I had a split ticket from Manchester to Portsmouth. Part of it got cancelled due to strike action, so I tried to cancel the whole thing but couldn't get my money back because the other parts were non refundable.

[Service Line @teamgwrhelp]

@uncreativetom Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[tom 🎸 @uncreativetom]

hey @GWRHelp how can I book bike reservations post-ticket-purchase? I used to be able to do it from my GWR account but the option has disappeared?

[Service Line @teamgwrhelp]

@mcdermottkc_ @kirby_pj @GWRHelp Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Gerard McDermott KC @mcdermottkc_]

@kirby_pj @GWRHelp Let us know if you are delayed by more than 15 minutes on any one leg … we are on top of delay repay here in Stalybridge !!

[Service Line @teamgwrhelp]

@MattImpey319571 @kirby_pj @GWRHelp Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Matt Impey @MattImpey319571]

@kirby_pj @GWRHelp Spilt ticketing just causes issues as one journey can have a number of different tickets with a number of different seat reservations attached which the pax don’t realise they have to move which then causes issues for the person thats seat it is when the reservation changes

[Service Line @teamgwrhelp]

@PJL_UK @kirby_pj @GWRHelp Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[PJL @PJL_UK]

@kirby_pj @GWRHelp Truly mad.
But if you are delayed the Delay Repay system only pays out on the sector where the delay occurred.

[Service Line @teamgwrhelp]

@noww2229 @GWRHelp Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Nicholas @noww2229]

@GWRHelp What is going on with the 7.47pm train from Temple Meads to Frome? Why is it every month that there is some stupid issue with this service?

[Service Line @teamgwrhelp]

@lasydaisymoo @GWRHelp Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Mama Belikin @lasydaisymoo]

@GWRHelp I purchased a ticket for today using my GWR Rewards free ticket code. However, in the app my ticket isn't available and it says that I only have a seat reservation. Is this a glitch? Also, what happens with Delay Repay for this ticket if my train is delayed? Thanks.

[Service Line @teamgwrhelp]

@paulhunter62 Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Paul Hunter @paulhunter62]

@kirby_pj @GWRHelp Agree! Ive been putting together a 3 train journey to London Monday. I usually just hop on in the north east and get off at KX but prices are too high on Monday. I’ve saved a third by diy! 😡

[Service Line @teamgwrhelp]

@kirby_pj Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Service Line @teamgwrhelp]

Thank you for bringing this to our attention,My name is Lauren 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[PJ Kirby KC @kirby_pj]

On a train from London Paddington to Cheltenham but saved nearly £30 by having ticket to Didcot, then ticket to Stroud then ticket to Cheltenham rather than one @GWRHelp ticket. Absolute madness.