Ted Streete

Solving business problems by challenging traditional orthodoxy with creative technology use. Brown eyes, black jeans; everything else is subject to change.

[Ted Streete @tedstreete]

X has chosen to kiss the ring of King Donald. Until sanity returns, I will no longer be participating here. I will maintain my account, but I won't respond if you post or dm.

Stay in touch with me on BlueSky (https://t.co/BInSPeui0C) at @tedstreete.bsky.social

[Ted Streete @tedstreete]

Whenever I get frustrated with my life, I simply remember that someone has to be a customer service agent at #united and then I don’t feel so bad #UA1107

[Ted Streete @tedstreete]

@Johnloc @united @AmericanAir Unfortunately I moved up the peninsula to San Bruno. United has a virtual monopoly at SFO. Am thinking of moving close to an airport where Frontier is the primary airline - their customer service is so much better then Untied’s

[Ted Streete @tedstreete]

This is what Polaris class looks like on @united from EWR to SFO. If my row was three higher, I’d be sitting in the tail galley 😳

[Ted Streete @tedstreete]

@united I was ticketed in first class from EWR to SFO. Instead of sitting in a comfortable seat at the front of the plane @united put me in a middle seat at the back of the plane and then complain when I try to make a joke. Please!!!

[Ted Streete @tedstreete]

"We broke your plane. Even though Newark and San Francisco are major United maintenance hubs, we don't have any spare parts or planes, so we've cancelled your flight. Call us if you still want to go home."

[Ted Streete @tedstreete]

This should be a casebook study for customer service failures by @united . Originally booked from Dominican Republic via Newark on Saturday. A few weeks after reservation was confirmed, United sent a message to me that essentially said

[Ted Streete @tedstreete]

"We've cancelled your flight from Newark to SFO. Call us if you still want to fly home." The only available flight was 6:00 am today, so we rebooked for that flight, and spent the night in Newark. At 3:00am, as we were leaving the hotel, United sent another message:

[Ted Streete @tedstreete]

make it my responsibility to find alternative flights

[Ted Streete @tedstreete]

The contrast between @united and @AmericanAir could not be clearer. American is not immune to cancellations, but each time it happened, I received a message informing me of the flight onto which they had booked me. United simply inform me that the flight is cancelled and

[Ted Streete @tedstreete]

The agent who knows that she is on her own. Prime example of how to take care of your customers and employees. Way to go @united

[Ted Streete @tedstreete]

Wow! I am so impressed by @united Airlines. They have a single customer service agent taking care of all the passengers inconvenienced by the cancellation of UA1376. I’m not sure who has it worse. The passengers who will be waiting for ever to be helped, or …

[Ted Streete @tedstreete]

@united cancelled the 6:00am flight from EWR to SFO. Their customer service desks open at 4:00am. Look at all the agents helping customers at 4:15. Customer service is clearly the name of the game at @united #EWR

[Stephanie @airport_girl]

How nature lands a float plane.
#avgeek #aviation

[Ted Streete @tedstreete]

@Alan_R_White Congratulations. A well deserved recognition

[Ted Streete @tedstreete]

@steveeypips @steveeypips

[Ted Streete @tedstreete]

@steveeypips Here’s a couple photos I took

[Ted Streete @tedstreete]

Debbie Harry may have made money from Hanging on the Telephone, but I'm missing my game because no one from @TMFanSupport @Ticketmaster is hanging on the phone, email or twitter. 10 minutes past start; almost 2 hours since I started asking for help...

[Ted Streete @tedstreete]

We are 10 minutes to the start and @Ticketmaster have yet to contact me to help me retrieve my tickets. Email to @TMFanSupport is sitting unloved in some inbox, waiting for Monday, and everyone appears too busy to monitor twitter. @warriors any idea how I get to watch the game?

[Ted Streete @tedstreete]

No news is not good news. @Ticketmaster @TMFanSupport. What is it going to take to get someone to contact me and help me access my tickets to tonight's @warriors game. 75 minutes of trying and not a peep from anyone...