Telstra

Need help? @Mention us in your post, and general queries will be answered between 8am-10pm AEDT. For account support, you can visit the MyTelstra app for assist

[Telstra @Telstra]

@mingo21264948 @Mention we’ve already assisted you via other channels. We’re not able to provide location information. If there’s a safety concern, please work directly with police. We can’t assist further here. - Ivan

[Telstra @Telstra]

@TeamWalshOz Hey Kate, I'd love to check for any known interruptions in your area, is it your home internet service or mobile data you're experiencing interruptions with? -Febey

[Telstra @Telstra]

@scarletthxxrin7 Morning! Prepaid sim cards will stay active for 6 months without an active recharge, however once the 6-month mark hits, it will automatically deactivate and you'll need to purchase another sim card if you wish to reactivate a mobile service! -Febey

[Telstra @Telstra]

@AgentAbbey Hey Michael, once these nbn outages currently impacting Doncaster have been resolved, our billing team will be more than happy to apply a credit/refund for any downtime experienced as a result of the outages. You can track the progress here - https://t.co/NmKknycE5i. -Febey

[Telstra @Telstra]

@jannahnorman Hey Jannah, I'm very sorry to see that there was a mix up with your requested disconnection date. I'd suggest giving our team a call on 132200 and say "Internet", so they can check out your address and determine if the tech visit can be waived or fast tracked for you! -Febey

[Telstra @Telstra]

@melaniejackson2 There are a few unplanned nbn outages impacting Daisy Hill QLD at the moment. While we haven't been provided with a resolution date for all outages, a couple are estimated to be resolved on 02/06/2026 at 5:30pm. You can monitor any updates here - https://t.co/NmKknycE5i. -Febey

[Telstra @Telstra]

@SNOOPREY77 I’m sorry to hear that you feel this way, as I can assure you that this isn’t our intention.

We’re here if you’d like a hand with your service concerns mentioned in your initial Tweet, otherwise I hope you have a lovely day! -Febey

[Telstra @Telstra]

@SNOOPREY77 Have you given the restart a try on your device yet? (2/2) -Febey

[Telstra @Telstra]

@SNOOPREY77 If you have any specific concerns surrounding any sales conversations or advertising materials you’ve seen, we’d be more than happy to have this investigated for you, however I can confirm that it’s never our intention to mislead any of our customers. (1/2) -Febey

[Telstra @Telstra]

@SNOOPREY77 If you’re unsatisfied with your mobile or internet plan, this can certainly be investigated, however troubleshooting steps generally resolve any minor concerns, such as the one you mentioned in your original Tweet which is why I suggested giving this a try first! (2/2) -Febey

[Telstra @Telstra]

@SNOOPREY77 We're more than happy to investigate your service if the steps above don't result in an improvement, keen to hear how you go with the restart! -Febey

[Telstra @Telstra]

@SNOOPREY77 Are you referring to Mackay? If so, I can’t see any known outages impacting the area at the moment.

If your videos are still taking some time to load, I’d suggest switching flight mode on for 30 seconds, removing it and then giving your device a restart! -Febey

[Telstra @Telstra]

@daniel_kaye @NBN_Australia Thanks for your patience, Daniel. Is your 4G backup SIM picking up the slack okay? - Matthew.

[Telstra @Telstra]

@nursesrock25 @ABHawks1 Thanks, Sam. Has it since come good? - Matthew.

[Telstra @Telstra]

@johnw200 Are you referring to Benalla 3672? 5G appears to be available, however there is some patchiness therefore, I’d suggest checking your address via our coverage map to view what type of coverage should be available both indoors and outdoors: https://t.co/NmKknycE5i. -Febey

[Telstra @Telstra]

@stevegetstrong It should be ok, do you also have troubles with the app? If you need any help, pop through via the secure chat link here: https://t.co/oQnXjMbmDz - Ivan

[Telstra @Telstra]

@ajbott Hey Andrew, thanks for reaching out. There looks to be an impact at the moment, details listed here: https://t.co/NmKknycE5i
It will update with an ETR once further info is known. - Ivan

[Telstra @Telstra]

@PatoCrypto @charlielenay Thanks. Same scenario? Recorded message requesting you interact in some way? - Matthew.