@TELUSsupport Having been responsible for customer service throughout my career including at aforementioned companies, I urge all leaders to stop being pampered by dedicated support. Try the same support with the same hold times and department hopping without pulling any strings. Dare you ๐
I've been able to get through most of my life without ever having to deal with @rogers. Blessed by great support from @TELUS but needing to deal with Rogers for a friend. Don't waste money on an escape room, just make winding your way between 4 departments your entertainment.
@TELUSsupport At the risk of old school thinking, I totally get why service providers are moving closer to a total-AI solution... However sometimes people just want to talk to someone they can relate to. Unfortunately that is becoming less and less likely as time goes on.