Thalia Lopez

Digital Storyteller | Creative Lady | Digital Marketing Expert
VP of Client Services @ Black Door Creative
📍Rhode Island

[Thalia Lopez @thaliaylopez]

@grailedsupport @Btc_Marcus @grailedsupport Two weeks of asking for my refund

[Thalia Lopez @thaliaylopez]

@Btc_Marcus @grailedsupport Good luck trying to get any help from Grailed. They are scam artists

[Thalia Lopez @thaliaylopez]

@grailedsupport @jamesmcooper95 @grailedsupport Same here. It’s been two weeks.

[Thalia Lopez @thaliaylopez]

@grailedsupport Don’t support Grailed @grailed almost 2 weeks of asking for a refund for an item they charged me 3x for without my consent.

[Thalia Lopez @thaliaylopez]

@grailedsupport Looks like I’ll be doing this every day. Almost 2 weeks of asking for a refund. Tix number 13499341. Grailed charged me 3x for an item without my consent.

[Thalia Lopez @thaliaylopez]

@grailedsupport I received NO confirmation page or anything. I had no knowledge or indication that I was being charged for these items, your website mislead me. And I’ve been trying to get a refund because I was charged $600!! @grailedsupport

[Thalia Lopez @thaliaylopez]

@grailedsupport Day 7 of asking for my refund.

[Thalia Lopez @thaliaylopez]

@grailedsupport I thought maybe this was a super hot item and it was selling out fast, so I found another similar item, went to check out, and your page once again froze and said it was sold out.
I didn’t realize until later in the day that the whole item I was being charged (read more)

[Thalia Lopez @thaliaylopez]

@grailedsupport I really wanted this item, but since it was apparently “sold out” I went back on Grailed to find a similar item. I went through the checkout process and once again, the page froze, I hit refresh, and your website told me that item was sold out again. (Read more below)

[Thalia Lopez @thaliaylopez]

@grailedsupport I’ve explained my situation multiple times in email? This is what happened: I went to purchase an item, and your “pay now” button wasn’t working. So I refreshed the page, only to get a notification saying that item was sold out (read full thread below)

[Thalia Lopez @thaliaylopez]

@grailedsupport Day 9 of asking for my refund

[Thalia Lopez @thaliaylopez]

@grailedsupport Once again: 13499341

[Thalia Lopez @thaliaylopez]

@grailedsupport Hi! I’ve emailed, contact the seller, and contacted my bank. I was charged THREE times because of a glitch on your website. I need someone to contact me asap and help resolve this issue.

[Thalia Lopez @thaliaylopez]

@grailedsupport @grailedsupport Day 8 of asking for my refund

[Thalia Lopez @thaliaylopez]

@grailedsupport @grailedsupport I am demanding an action plan on how this will be resolved. Thanks!

[Thalia Lopez @thaliaylopez]

@grailedsupport another day with no response and no action plan after you guys stole $600 from me.

[Thalia Lopez @thaliaylopez]

@grailedsupport Actually if you could DM me so I can send the email address. My tix number is 13499341

[Thalia Lopez @thaliaylopez]

@grailedsupport when can I expect a refund?

[Thalia Lopez @thaliaylopez]

@grailedsupport Thanks! I’ve emailed that address many times 😭I will DM the email address I sent from as I don’t want it public. Also, looks like my comments asking for help are being deleted from Instagram.