Alex

[Alex @thatmessybitch]

@O2 Thanks, guess at this point I should probably just cancel the order and reassess at a later date when stock is available 👍🏽

[Alex @thatmessybitch]

@O2 is there any update on the IPhone 16 Pro Max's, ordered mine preorder day one, given estimated delivery/collection date of 20th (today) and since then been radio silent and just sitting in processing, store doesn't seem to know anything and no updates from you guys😔

[Alex @thatmessybitch]

@O2 Totally get it's not your guys fault, but just an indication at this point would really be appreciated because I have a lot of upcoming travel planned so I need to figure out if I'll even be in the country to eventually collect it

[Alex @thatmessybitch]

@O2 I get that, but the delivery estimate is still showing today, so the question is more is it going to be a few days, a few weeks or a month because if it's going to be a long wait I'm minded towards cancelling my order. The general lack of communication is a really poor showing

[Alex @thatmessybitch]

@giffgaff Done, thanks Jade - appreciate it

[Alex @thatmessybitch]

@giffgaff I just got a like new refurbished phone from you in a shocking state - most concerningly the screen appears to be lifting due to a swollen battery (spoke to apple who confirmed this is most likely the case) - meaning return via post isn't exactly safe. Please advise

[Alex @thatmessybitch]

@giffgaff Thanks - bit concerning given the whole fire hazard thing but hopefully the ticket I raised is picked up ASAP

[Alex @thatmessybitch]

The ' like new' device in question

[Alex @thatmessybitch]

@O2 Thanks, just confused about it because it's not for me but it's my o2 open friends and family code - can this be applied in store because it only talks about the phone or the website on o2 open

[Alex @thatmessybitch]

@O2 quick question - if my partner has the o2 open discount through me using a code but wants to upgrade using switch up how does it work? On the website it says it had to be done by phone order or by web order - does this mean he'd lose the discount or can the store apply it?

[Alex @thatmessybitch]

@O2 So despite being a week late and having no updates at all come through, not even a sorry you haven't got your order we're working on it, that's it? Just wait and see? This really is shocking customer service and it's definitely made me question staying

[Alex @thatmessybitch]

@O2 are you able to advise on where instore reservations are for switch up iPhones are? Preordered mine and had a date of yesterday but store says it's hasn't arrived, don't know when it will and has no way to check?

[Alex @thatmessybitch]

@O2 Hi that wasn't what was given at all - please see attached what I actually got, there was no up to date, just the expected date. Understand the unexpected delays but nobody seems able to answer when reasonably I could expect it given it was ordered at 13:02 that day

[Alex @thatmessybitch]

@O2 Thanks, issue is that's is already past the expected date (yesterday) and nothing has been advised but they've had stock for the same for others who ordered after me in?

[Alex @thatmessybitch]

@CurrysServices your carphone warehouse website says you still accept in store trade ins on iPhones, just wanted to check if this is still true since the stores are gone now. Assuming you'd do it in a curry's with a carphone warehouse in it but wanted to make sure

[Alex @thatmessybitch]

@O2 Thanks for confirming - they seem to say it would apply despite the plan being discounted already and your website seems to apply the friends and family code to the discounted tariff so I guess in this case it would be eligible?

[Alex @thatmessybitch]

@O2 heya, if I do a switch up and the phone/tariff combo I want is in the summer sale am I still able to apply o2 to it or not? It's slightly unclear and I don't want to make a mistake

[Alex @thatmessybitch]

@O2 Apologies typo - meant to say o2 open. Is o2 open still applicable to phone/tariff combos currently in the summer sale?

[Alex @thatmessybitch]

@msg_jacob congrats to Tanya and Hettie on their new jobs

[Alex @thatmessybitch]

@TfL some of your bus drivers need a lesson in empathy - a young lady didn't have her wallet to top up and another passenger kindly paid for her considering the heat and the fact its getting dark. Driver turns off the engine and refuses to move saying he's calling the police- sad