@AmericanAir needs to get it together and help out Flight 5683 from Philly to Charleston. We have been stranded since 10am this morning with no explanation and they will not give people their bags back all the while their other flights to Charleston have gone without a hiccup!!!
@cxotalk Can we talk about Crisis Communication in terms of social justice? Companies have had to answer for either past wrongdoings, or to speak on current events. How can we plan for this and how do you make sure the message comes across authentically? -Marissa Baum #cxotalk