C. G. Palmer

🍽🥤Brand Professional. Out-of-practice 🏕 Enthusiast. Amateur anthrogenetic genealogist. 🛫 to a city near you. Mostly complaining about Airlines & Fast Food

[C. G. Palmer @the____brand]

I was generously offered they could request "forever price" going forward (its the price being offered on the home page for faster speeds), but I would have to wait 1-2 billing cycles for it to kick in and I would have to check my bills to see if its approved.

[C. G. Palmer @the____brand]

@quantumfiber your customer service associates claim they have zero escalation process, nor do they have access to user agreement from acquisitions? Is that true? I just learned I've been charged twice my "forever price" for 2 years.

[C. G. Palmer @the____brand]

Yo what happened to @Wendys spicy chicken? It was OG and delicious way ahead of it's time and now it's a me-too

[C. G. Palmer @the____brand]

@safelite your over-automation of customer communication makes for such a shitty experience.

[C. G. Palmer @the____brand]

At the same time I'm running damage control on a high-potential new DTC customer that has his AZ->FL package ping-ponging around the NE for an extra week. It finally arrives and the product is destroyed. The customer recommends I explore other carriers as if there is a choice

[C. G. Palmer @the____brand]

@USPS continues to shock. I noticed a dozen+ packages delayed on short trips. I file a claim for a AZ->WA pckage that is stuck in NY (?!)...2 days later I get a call that "your package is not in the Seattle area yet, please go to your local post office and let them know for info"

[Justin Amash @justinamash]

I was sadly wrong.

[C. G. Palmer @the____brand]

@PHVegas @CaesarsEnt UPDATE: room service cancelled. The suggested solution to place an order was to walk down stairs and pay.... So they can deliver. Apparently, in room dining is not allowed on their app. They admitted the issue was an error on their end. Still no apology. 🤯 Who is running this?

[C. G. Palmer @the____brand]

What if happening at @PHVegas @CaesarsEnt tonight? Got to our room to find a changed lock notice on the whole floor. Had to wait in line for a new key. Ordered room service and received a call an hour later that we'd have to pay cash and re-enter the order if we want delivery.

[C. G. Palmer @the____brand]

@PHVegas @CaesarsEnt No apologies offered. Hours wasted. Are they being hacked?!

[Justin Amash @justinamash]

Follow the Constitution.
Read the bills.
Stop governing by emergency.
End the forever war.
Cut taxes & spending.
Stop borrowing trillions.
No CBDC.
Protect free speech.
Repeal the Patriot Act & FISA 702.
No qualified immunity for government officials.
End civil asset forfeiture.

[C. G. Palmer @the____brand]

Craziest @FlyFrontier experience which literally made us feel unsafe, but could not contact any representative to help. Gate manager said, "if you'd like to complain you can complain to me but nothing will be documented." Customer service desk we were referred to was not staffed.

[C. G. Palmer @the____brand]

@AetnaHelp Done

[C. G. Palmer @the____brand]

@AetnaHelp concierge prompts to stay on the line to leave a message that will be returned next business day, then hangs up

[C. G. Palmer @the____brand]

What happened to @rhythmflow this season? It's like a very niche production staff tried to drive the whole thing

[C. G. Palmer @the____brand]

@happiestbaby since your log feature rarely worked on Android before the paywall now can I trust it will work when I pay for it?

[C. G. Palmer @the____brand]

@BlinkCharging do y'all actively repair chargers that are down? My neighborhood charger doesn't appear to have worked in almost 4 months now

[C. G. Palmer @the____brand]

@Delta how do you advise stranded travelers at ATL to even evaluate rebooking? It appears both phones and in person customer service has hours long waits

[C. G. Palmer @the____brand]

@WHOOP I submitted two inquiries to customer service before the holiday and am still waiting for support follow-up via email. How long should I expect to wait? The support chat was great before the chatbot took over

[C. G. Palmer @the____brand]

@ElectrifyAm when is Kroger-Frys 135 (Phoenix, AZ) going live? It seems like they've gone untouched for over a year