James Mason

[James Mason @the_masonator]

@JHBWater Any update on water tanks then for the area?

[James Mason @the_masonator]

@CityPowerJhb What does that mean??? It’s been more than 80 hours without power???

[James Mason @the_masonator]

@CityPowerJhb CP3449451 can I have feedback it’s been 72 hours with no feedback. You closed call CP3448798 and said it was escalated. What is going on in atholl?

[James Mason @the_masonator]

@CityPowerJhb Please could I have feedback about CP3449451 a technician is supposed to be dispatched but I’ve had no further feedback

[James Mason @the_masonator]

@CityPowerJhb Please can I have an update

[James Mason @the_masonator]

@CityPowerJhb Any update please

[James Mason @the_masonator]

@CityPowerJhb What is the average turn around time otherwise for a technician to be dispatched please. 72 hours is not a short amount of time without power

[James Mason @the_masonator]

@CityPowerJhb Thank you will they visit the property tonight?

[James Mason @the_masonator]

@CityPowerJhb Please can I have feedback urgently

[James Mason @the_masonator]

@CityPowerJhb I’ve phoned 4 times and I’ve been told it’s been escalated. What does that mean?? It’s been 72 hours without electricity, what is happening at this point.

[James Mason @the_masonator]

@JHBWater Where are the water tankers, there’s no posting for the roaming tankers. What happened to the tankers that were bought to alleviate these issues. Every time this happens and everyone at joburg water goes radio silent.

[James Mason @the_masonator]

@FNBSA My salary can’t be paid now and my @WesBank @WesBank_Support debit order is going to bounce because of this bullshit and then I’ll be charged a fee for that. Who is going to pay that fee??

[James Mason @the_masonator]

@CityPowerJhb CP3338631

[James Mason @the_masonator]

@CityPowerJhb Do you guys not work on Sundays? I tried to call your escalations numbers at 9 & again at 9:20 today and it said that the subscriber you tried to dial is unavailable? I’ve had no power for a week now and the teams called out said they need the testing team who doesn’t work weeken

[James Mason @the_masonator]

@CityPowerJhb Hi here no this is another issue and has been ongoing since last week Sunday. The team says that the feeder cable must be replaced and that they were waiting for the test team to arrive, which was supposedly yesterday but turns out they were not the test team.

[James Mason @the_masonator]

@CityPowerJhb hi there any update we haven’t had power since Saturday morning reference CP3338631 it’s also neighbours having the same issue

[James Mason @the_masonator]

@CityPowerJhb I’ve been told now that the testing division has to come and look at the area box but that they don’t work on weekends or holidays??? We haven’t had power since Sunday and your call centre just says “they don’t have power over other peoples jobs” is this true

[James Mason @the_masonator]

@CityPowerJhb Still no update? We still don’t have power

[James Mason @the_masonator]

@CityPowerJhb Please it’s been over 60 hours

[James Mason @the_masonator]

@CityPowerJhb Any update on CP3338631? Haven’t had power since Saturday