@adamnwatson Hi Adam, we’re sorry to see this and hope you’re OK. Our Breakdown team is available 24/7 - if you call 03330 046 046, they’ll check the job and help with any questions.
@lisajandmarkm Hi, we hope everyone is OK. We’re currently experiencing high demand, but our teams are working to reach all members as quickly as possible. Please ask them to keep in touch with our Breakdown team, who will be able to help.
@AntonTaylor Hi Anton, if you can get in touch with the team by calling 0370 533 2211 or via live chat on our website, they'll help take a closer look at this with you.
Thanks for confirming. The team will acknowledge your complaint within around 5 working days. They have up to 8 weeks to fully investigate your concerns and will contact you as soon as the investigation is complete. You can find more information about our complaints process here - https://t.co/p98uSjrrQ1
Hi David, if you pop onto Live Chat, you’ll first be connected to our chatbot, which will ask a few questions about your cover and how we can help. Once that’s done, you’ll be put through to an advisor, just like you would be over the phone.
Just give us a call or use Live Chat if you need any help with your cover.
📞 0370 533 2211
💬 https://t.co/AQln90rpaj
@SARawlinson Our lines are secure line and you'd only enter your card details using your phone keypad, the advisor won’t be able to hear or see your card information at any point too. We hope you're okay and able to get this sorted.
Thanks, it's not something that can be updated via the online account or webchat, you do need to call in to do this. Give our Membership Services team a call on 0343 316 4444 they're open until 5pm today. If you DM the number you called from, we'll have the call listened to and internal feedback given to the agent you spoke with.