The AA

Official account for The AA.
We’re here 8-6 weekdays and 9-5 Sat.
Broken down? Use our App or call 03330 046 046
Terms of use:

[The AA @TheAA_UK]

@adamnwatson Hi Adam, we’re sorry to see this and hope you’re OK. Our Breakdown team is available 24/7 - if you call 03330 046 046, they’ll check the job and help with any questions.

[The AA @TheAA_UK]

@lisajandmarkm Hi, we hope everyone is OK. We’re currently experiencing high demand, but our teams are working to reach all members as quickly as possible. Please ask them to keep in touch with our Breakdown team, who will be able to help.

[The AA @TheAA_UK]

@AntonTaylor Hi Anton, if you can get in touch with the team by calling 0370 533 2211 or via live chat on our website, they'll help take a closer look at this with you.

[The AA @TheAA_UK]

@JGEllinson Thanks for sharing, John. We're happy we could help 💛.

[The AA @TheAA_UK]

Thanks for confirming. The team will acknowledge your complaint within around 5 working days. They have up to 8 weeks to fully investigate your concerns and will contact you as soon as the investigation is complete. You can find more information about our complaints process here - https://t.co/p98uSjrrQ1

[The AA @TheAA_UK]

@LeanneD47263026 Hi Leanne, we'll pass this to the team for you. Could you also send a DM with your email address 😊?

[The AA @TheAA_UK]

@sparkyshiny Thanks. Which product does this relate to, please?

[The AA @TheAA_UK]

@GoodfellowTad Hey John, fingers crossed it was a quick fix, and you got home safely 🤞.

[The AA @TheAA_UK]

@forestpaul1977 Hi Paul, so we can try and help, please DM your reg and surname. We'll take a look at the job.

[The AA @TheAA_UK]

Hi David, if you pop onto Live Chat, you’ll first be connected to our chatbot, which will ask a few questions about your cover and how we can help. Once that’s done, you’ll be put through to an advisor, just like you would be over the phone.
Just give us a call or use Live Chat if you need any help with your cover.

📞 0370 533 2211
💬 https://t.co/AQln90rpaj

[The AA @TheAA_UK]

@DanTroof Hey Dan, please reach out to our Inspections team today if you've still not been contacted.

📧 [email protected]
📞 0330 053 0340

[The AA @TheAA_UK]

@Original_Tiggs You have posted your policy number in a public post. Please delete this asap and send this to us in a direct/private message.

[The AA @TheAA_UK]

@Original_Tiggs If you could send a direct message with your policy number and full name, we'll direct you to the right team.

[The AA @TheAA_UK]

@Olga03713154 Wow, this is amazing Olga 😁💛. We'd love to pass on your thanks to Fergus, can you drop us a DM with your reg and contact number 👍.

[The AA @TheAA_UK]

@mattpoy Happy we could help, Matthew 🙂.

[The AA @TheAA_UK]

@SARawlinson Our lines are secure line and you'd only enter your card details using your phone keypad, the advisor won’t be able to hear or see your card information at any point too. We hope you're okay and able to get this sorted.

[The AA @TheAA_UK]

Thanks, it's not something that can be updated via the online account or webchat, you do need to call in to do this. Give our Membership Services team a call on 0343 316 4444 they're open until 5pm today. If you DM the number you called from, we'll have the call listened to and internal feedback given to the agent you spoke with.