Alistair Grant

Director @StriveGroupLtd - Interconnected services for brand, employee and customer experiences.

[Alistair Grant @thealistairg]

@DoughAndBrew Well done John

[Alistair Grant @thealistairg]

Should I be the new CEO of Twitter, I will abide by the poll:

[Alistair Grant @thealistairg]

@HumberShipping @LNER It was offered but on one an hour later! Not on the one leaving 3 minutes before the cancelled train to Leeds. Makes no sense.

[Alistair Grant @thealistairg]

Can someone at @LNER give me a logical reason as why you would not let me on an alternative train leaving at almost the same time, instead we now have customers standing in a later train.

[Alistair Grant @thealistairg]

@LNER I feel there is little point as @LNER as a business fundamentally fail to understand an appropriate level of customer service, never mind good.

[Alistair Grant @thealistairg]

Whilst im on a bit of a rant with @LNER and their unbelievable bad levels of customer service, the staff on the 19.30 train to Leeds have been outstanding.

[Alistair Grant @thealistairg]

@LNER As I’ve been delayed over an hour I can get a full refund. But you had the option of another service that got me there at around the same time. No delay, no refund, everyone’s happy, win win

[Alistair Grant @thealistairg]

@LNER That’s not the point. Did I pay for a service - yes, did I miss the departure time - no, did my actions cause a cancellation- no. Was there a like for like alternative -yes. Why now am I penalised with a 2hr delay??

[Alistair Grant @thealistairg]

@MintHobo @LNER @MintHobo you reply quicker than @LNER

[Alistair Grant @thealistairg]

@MintHobo @LNER @MintHobo can you pick me up please

[Alistair Grant @thealistairg]

@LNER Also, my ticket is London to harrogate, the journey is irrelevant, I paid for the destination. I think it’s that bit you don’t understand from a customer perspective.

[Alistair Grant @thealistairg]

@LNER Whilst I appreciate your response Molly, @LNER cancelled the service, had I known this service would not run I would have booked the alternative to York. You’ve made your issues your customers.

[Alistair Grant @thealistairg]

@LNER Booked on the 19.03 to harrogate, change at Leeds. It was cancelled due to staff shortages, yours not mine. Tried to get on the 19.00 to York would have got me to harrogate around the same time. Now getting to harrogate 2hrs later.

[Alistair Grant @thealistairg]

@jeanettegriggs @LNER This is why we need cars, rail service is so unbelievably poor, sat next to a 78 year old that has no idea as to how she is now going to get to holmfirth. Good news is fellow passengers are looking after her and making sure she makes it home. No thanks to @LNER

[Alistair Grant @thealistairg]

@LNER you should be embarrassed with you customer service, 1st class ticket booked on the 19.03 Leeds train cancelled from King’s Cross, heading to Harrogate, refused entry on the 19.00 train to York… still gets me to Harrogate almost at the same time.

[Alistair Grant @thealistairg]

@LNER @LNER thanks you for your initial unsatisfactory response, can I rely on your service next week?

[Alistair Grant @thealistairg]

@LNER @LNER you cancelled my booked service, not me. Don’t understand your customer centricity model… do you?

[Alistair Grant @thealistairg]

https://t.co/2co6oWrZos

[Alistair Grant @thealistairg]

Wow

[Alistair Grant @thealistairg]

@RayChapmanVolvo Have a great day Duncan