Andy

[Andy @theandysimmons]

@historyinmemes @jimmyg

[Andy @theandysimmons]

@tapairportugal when will I get the compensation for my lost luggage? Its been 7 months since you lost my bag 🤷‍♂️

[Andy @theandysimmons]

@tapairportugal can you reply to my dm. I was asked to submit a new claim for compensation for lost luggage, the new claim has been updated as completed but I've not heard from anyone. This is from luggage lost in August.

[Andy @theandysimmons]

@tapairportugal after losing my bag in August I finally got told they can't find it. Now asking me to open a new claim for compensation, the website automatically redirects away from the page to submit a claim. Surely this has to be illegal?

[Andy @theandysimmons]

@DaveSimpson22 @tapairportugal My bag has been lost since 5th August. Zero updates so far and can never get through to anyone, it's unbelievable how bad their service is

[Andy @theandysimmons]

@tapairportugal 4 months since you lost my bag. My complaint is still under analysis. Criminal customer service

[Andy @theandysimmons]

@tapairportugal it's been 3 months since you lost my bag. Still no updates and no reimbursement. Why is the claim still showing as under analysis? Worst airline and worst customer service ever.

[Andy @theandysimmons]

@Styopa_Matthews @tapairportugal This is the more information than I've ever had from anyone at @tapairportugal. Thanks for this 👍

[Andy @theandysimmons]

@tapairportugal I'm still waiting for an update on lost baggage from 5th August. Your customer service is a a disgrace.

[Andy @theandysimmons]

@tapairportugal Do not fly @tapairportugal. 2 months ago they lost my bag, I've had no updates whatsoever, no compensation and the complaint still says under analysis. It's an absolute disgrace the way they treat customers.

[Andy @theandysimmons]

@henry_milk @tapairportugal No it's not solved. The bag was lost on 5th August, still not got my bag or an update on my claim which was submitted on the 11th August.

[Andy @theandysimmons]

@tapairportugal it's been a month since I made a complaint for my bag that you lost on the 5th August. I've had no update and still no luggage. When will I get an update??

[Andy @theandysimmons]

@tapairportugal @LenGaiQ @tsantagado Another hollow and vague reply. When will you give an update of substance? If my bag is lost just finalise the compensation?

[Andy @theandysimmons]

@LenGaiQ @tsantagado @tapairportugal Yep that's why I've instructed a lawyer, I've spent so much time chasing tap and they don't provide any updates or information. I'll never be flying tap again and will proactively tell others to avoid them like the plague.

[Andy @theandysimmons]

@LenGaiQ @tsantagado @tapairportugal Nope I couldn't get through to tap but groundforce were helpful, they basically said if it hasn't been scanned then it's most likely not been put on the plane.

[Andy @theandysimmons]

@LenGaiQ @tsantagado @tapairportugal Heathrow to lisbon, the bag didn't arrive in lisbon. When I called ground force yesterday they said its not at lisbon Airport as they've cleared most of the baggage now so it would have been found already.

[Andy @theandysimmons]

@aj__hendo @tapairportugal I'd also like an update which doesn't say 'we've reinforced your claim' as that hasn't done anything at all.