Ryan Braastad

AWS Product Marketing #AmazonConnect #Tech, #Travel, #Fitness, #Cheese

[Adam Selipsky @aselipsky]

Amazon Connect is on fire! 🔥

[Amazon Web Services @awscloud]

Calling all CX leaders! 📣

See why #AWS is recognized as a Leader in the 2023 @Gartner_inc report for Contact Center as a Service. #ContactCenter #CustomerExperience

🔗 https://t.co/k2pYfpAypv

[Amazon Web Services @awscloud]

Fire up your customer service with data. 🔥💻👩‍🍳

@TraegerGrills uses insights and analytics from #AmazonConnect and their connected grill devices to serve up real-time support to their customers. #AWS #ContactCenter

Learn more. 👉 https://t.co/4U8DY9XvrY

[Amazon Web Services @awscloud]

Looking to quickly improve your customer experience? 💡🗣️☁️

Read why @forrester recognized #AWS as a Leader in the 2023 Wave report for Contact Center as a Service. #CustomerExperience #ContactCenter #CloudContactCenter 🔗 https://t.co/AxzprJAo0N

[Amazon Web Services @awscloud]

Simple = better. ☁️💻💡

Amazon Connect lets agents say goodbye to juggling multiple apps & hello to a single, efficient workspace. With step-by-step guidance & one-click actions, it��s the single solve that’s twice as nice. #AWS #CloudComputing

👉 https://t.co/s00hiae8Dm

[Tom Goldstein @tomgoldsteincs]

How many GPUs does it take to run ChatGPT? And how expensive is it for OpenAI? Let’s find out! 🧵🤑

[AWS Architecture @AWSArchitecture]

Need to optimize your most valuable #contactcenter resources? 👩‍💼 Amazon Connect has the tools to help manage your agent workforce with forecasting, capacity planning & scheduling. Dive deeper with us 👉 https://t.co/Wyq2Hdd7YD

[Tom Johnston @CloudEcon]

@awscloud So excited to see this launch! Thanks to all of the customers who provided input, to the UX team who designed our UI, to the scientists who designed the ML models and to the engineers who built it! 🚀

[Amazon Web Services @awscloud]

You don’t have to be clairvoyant to channel contact center volume. 🔮☁️💻

With Amazon Connect forecasting, capacity planning, & scheduling, managers can determine ideal staff levels & estimate handling time with high accuracy—all without a crystal ball. 👉https://t.co/iCD6yHjdnJ

[Sheila McGee-Smith @McGeeSmith]

Pasquale DeMaio offers a deeper dive on solutions that are part of #AmazonConnect. "And we've only gotten started." #CCaaS

[Sheila McGee-Smith @McGeeSmith]

2nd annual Contact Center Days have begun. A quick online poll shows about 1/3 of attendees are already #amazonconnect customers, 1/4 are on prem and another 1/4 have an existing #CCaaS provider

[Sheila McGee-Smith @McGeeSmith]

Demo shows #amazonconnect solutions that didn't exist a couple of years ago. #CCaaS #innovation

[Amazon Web Services @awscloud]

Sprint to a smoother customer experience.🤝🏃‍♂️💨

With Amazon Connect Cases, customer service agents can track, collaborate, & resolve issues across tasks—making it easier to understand problems at a glance. Take the right next step with confidence.

☁️ https://t.co/dyrcXJbx5A

[Jeff Barr ☁️ @jeffbarr]

Join us virtually on October 4th & 5th for #AWS Contact Center Days ( https://t.co/vFlJSOXB03 ) for a deep dive into the future of contact center tech and customer experience.

[Amazon Web Services @awscloud]

Innovate quickly in your contact center 💡🗣️☁️ Dive deep and read about the @Gartner_inc recognition of #AWS as a Visionary in the Magic Quadrant for CCaaS. 🔗 https://t.co/FSUSLwZ3Z4

[Amazon Web Services @awscloud]

Digital native customers expect convenient customer service. 📱💻

From the @WSJ, businesses are building customer loyalty in their contact centers through digital, efficient, and frictionless experiences.⚡

Learn more 👉 https://t.co/sI9PD7WGVj
#AWS #AmazonConnect #Cloud

[Don Fluckinger @DonFluckinger]

ICYMI: Yesterday at #CCW22 #CCW2022, @AWS dropped #AmazonConnect features for #CustomerService #CaseManagement, outbound marketing/reminders/payment comms, more. Thanks @dnm54 of @opusresearch for the perspective. @TechTargetNews https://t.co/qEhpv60xM6

[Dan Miller @dnm54]

My take: "Amazon Connect is like a heat-seeking missile in front of the full capabilities of AWS."

#CCaaS
#ConversationalCloud @opusresearch

[Matt Pope @spacklr]

Excited to share that we just launched three new capabilities for Amazon Connect! Check out the post below to learn how we're helping customers reinvent customer experience and contact center productivity #AmazonConnect #AWS #contactcenter #cloud
URL: https://t.co/pGH6idUF6z

[Amazon Web Services @awscloud]

Resolve customer queries quickly. 💬💻🧹

With Amazon Connect Cases, agents can simplify the ability to track, collaborate on, & resolve customer cases across multiple touchpoints. All the tools you need to come in loud & clear.

👉 https://t.co/HZdeCEZb9T
#AWS #CloudComputing