Matt Pope

Product leader at Amazon/AWS. Previously Skype/MSFT, Talko, Groove. Helping people be together through software, since forever ago. Pasture-raised in NH.

[Matt Pope @spacklr]

Excited to share that we just launched three new capabilities for Amazon Connect! Check out the post below to learn how we're helping customers reinvent customer experience and contact center productivity #AmazonConnect #AWS #contactcenter #cloud
URL: https://t.co/pGH6idUF6z

[Amazon Web Services @awscloud]

The AWS Applications team builds powerful, intuitive & market-defining applications. Join the team & play a key role in developing the next generation of applications that will be used by millions of people every day. https://t.co/LLK15yBLzH

[Matt Pope @spacklr]

If you're in Seattle and interested in learning about one of the fastest growing AWS services ever, here's a great opportunity next month. #AmazonConnect https://t.co/OJ8Jbq0Ium

[Amazon Web Services @awscloud]

We’re happy to announce that unified web & mobile chat for Amazon Connect contact centers is live! Built from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice & chat for your customers and agents.
https://t.co/hW3D1EHfV8

[Daniel Hong @D_Hong]

That's pretty impressive ->@StateFarm handles 31% faster ticket resolution times w/ #amazonconnect and @salesforce #servicecloud + #Einstein #custserv #DF19

[Matt Pope @spacklr]

This is pretty amazing - "Handheld multi-frame super-resolution" https://t.co/tgOYfB7OrG

[Matt Pope @spacklr]

“Beware of the temptation to use the hot technology like Machine Learning to look for a problem it can solve.” — Sriram Parthasarathy https://t.co/lttHaslD2t

[Matt Pope @spacklr]

“Process is not inherently bad. There’s good process and bad process. Good process is any that allows the team to produce better work faster, with joy and elegance. Bad process is anything else.” — @danhilltech https://t.co/TZaZ4oLVhZ

[Matt Pope @spacklr]

“nothing is more certain to cause a project to fail than a misunderstanding of the problem you are solving.” — @lennysan https://t.co/peRpkI1qSz

[Matt Pope @spacklr]

Indecision in Product... "Hesitation kills creativity, morale, and momentum." https://t.co/azGXHzBCDh via @alexjhughes

[Tim O'Reilly @timoreilly]

The Brits have a sense of humour at least.

[Matt Pope @spacklr]

Where would you land if you set out straight (perpendicular) from your favorite or nearest beach spot? Hint: not at all where you think! This is fascinating and mesmerizing stuff from @awoodruff https://t.co/muHyVpS0Qq

[Matt Pope @spacklr]

"A Tale of Two UX Teams" - @chris_kiess https://t.co/eRCcFuCK2x

[Matt Pope @spacklr]

"Leaders: Be the dumbest in the room" - Matt Nigh https://t.co/kJPM9LG2PM

[Matt Pope @spacklr]

Design-led, PM-led, Eng-led are all troubled models in my experience. Things work best with those disciplines as equal partners, working together as The Product Team. Interesting perspective here from @johnmaeda - “In reality, design is not that important” https://t.co/tg6nMsFEdb

[Matt Pope @spacklr]

Example of how we shape our tools to fit our purpose...@TaylorLorenz reports on the high-tech way kids pass notes in class now https://t.co/FzHJ3Ephcc

[Matt Pope @spacklr]

@sriramk @joshelman Commitment to team, and self (as a bball player) - both pretty heavy incentives.

[Prof. Feynman @ProfFeynman]

The FEYNMAN technique of learning:

STEP 1 - Pick and study a topic 📖

STEP 2 - Explain the topic to someone, like a child, who is unfamiliar with the topic 🗣️

STEP 3 - Identify any gaps in your understanding 🔍

STEP 4 - Review and Simplify! ♻️

[Skype @Skype]

The latest version of Skype for Web is here! Make a video call, start a group chat, or find an old conversation right from your browser. Learn more: https://t.co/hccZrGBxDJ

[Matt Pope @spacklr]

Pixar’s Rules of Storytelling Applied to Product Managers & UX Designers by @shahedkhalili https://t.co/F3us7HtqwO