Rebecca McDonald

Theatre Nerd. Board game connoisseur. Dresses people sometimes.

[Rebecca McDonald @thebrainymac]

@DMTWestEnd why I have I just been sent an order cancellation email for Dracula with no explanation or apology?

[Rebecca McDonald @thebrainymac]

@Lemlemonlem @ATGTICKETS Same here

[Rebecca McDonald @thebrainymac]

@ThomasLyon93 @ATGTICKETS Same here

[Rebecca McDonald @thebrainymac]

@drmartens Wow, 4 whole days to read a message and "flag my email internally". Still no actual response to my email. We're nearly at a month now since my initial email. This is absolutely terrible customer service.

[Rebecca McDonald @thebrainymac]

@drmartens not impressed with your customer service. I contacted you regarding faulty boots on 7th January and provided all evidence requested. The only response I have had was an email asking me for the information I had already sent. That was on 13th Jan.

[Rebecca McDonald @thebrainymac]

@drmartens Hi, I have sent the details as requested. Can you confirm receipt please?

[Rebecca McDonald @thebrainymac]

I resent the evidence straight away on the 13th. I also sent a follow up email chasing a response on the 20th. I still haven't heard anything back.

[Rebecca McDonald @thebrainymac]

@UberUKI_Support

[Rebecca McDonald @thebrainymac]

@ubereats_uk my pizza arrived with no sauce. Your stupid chatbot support thinks my issue is resolved because it has refunded me a paltry £4.35. A pizza with no sauce is not a pizza, I need a replacement or full refund.

[Rebecca McDonald @thebrainymac]

@LJProds @durhamcathedral will there be any tickets available on the door for Samantha Barks tonight?

[Rebecca McDonald @thebrainymac]

@DMTWestEnd on this calendar page it says that the prices are including fees, but then booking fees are added at checkout. Misleading at best, false advertising at worst. You might want to correct that.

[Rebecca McDonald @thebrainymac]

@HadestownUK I got through, went to select a date and got kicked back into the queue! Not good @NimaxTheatres

[Rebecca McDonald @thebrainymac]

@CrossCountryUK absolute chaos on the 17.45 Reading to Newcastle, all seats are saying available but loads of people with reservations. Thankfully everyone being nice about it, but lots of people are not getting their reserved seats. Sort it out.

[Rebecca McDonald @thebrainymac]

So it seems today is not the day, as it's not available in the UK
Well there goes my plan for the evening
#vengeance

[Rebecca McDonald @thebrainymac]

Today's the day!
@WynonnaEarp @Tubi
#WynonnaEarpVengeance

[Rebecca McDonald @thebrainymac]

@PepsiMaxUK Thank you, just spoken to a lovely member of your team. Great customer service. 😊

[Rebecca McDonald @thebrainymac]

How does this even happen? 🤣 #devastated #pepsimaxaddict @PepsiMaxUK

[Rebecca McDonald @thebrainymac]

I had to pay full price for my hot baguette and I lost my hot food reward as I didn't have another chance to use it before it expired. Please help a hot baguette fan out?

[Rebecca McDonald @thebrainymac]

@GreggsOfficial I tried to use my hot food reward for a hot baguette the other day and was told that hot baguettes are not hot food! I checked my previous orders and, as I thought, my previous hot baguettes had earned hot food stamps. Has something changed?

[Rebecca McDonald @thebrainymac]

We both booked direct with LNER, we're both signed up to automatic delay repay, we both had advance tickets (bought at the same time) the only difference was our departure station.

[Rebecca McDonald @thebrainymac]

@LNER I submitted a refund request on 14/4 for a train that was cancelled on 13/4 and still haven't heard anything.
My friend who had a ticket for the same train didn't even have to request a refund, she received an email on the same day confirming an automatic refund.