Brian Mayer

Principal & Customer Experience Design Lead @littlestudiomke

[Brian Mayer @thecxguy]

@RichardDassow my main Twitter is @brian_mayer. More action over there :)

[Brian Mayer @thecxguy]

As a follow up to my tweets on 9/2, I carried through with that. Left @ATT Wireless after 12 years to go to @TMobile. Bill dropped $100/mo

[Brian Mayer @thecxguy]

@Natasha_D_G when does #cxo chat startup again?

[Brian Mayer @thecxguy]

@ATTCustomerCare customers should be given the option to opt-out. My son has an iPhone to use on a restricted basis and on WiFi only.

[Brian Mayer @thecxguy]

@ATTCustomerCare it's about one particularly bad policy in place and data plan requirements. Don't force me to buy a data plan I don't want

[Brian Mayer @thecxguy]

.@ATT Having a policy requiring a data plan for an old smartphone with cell data disabled is just a money grab. #mustchange #cxo #custserv

[Brian Mayer @thecxguy]

I've been a loyal @att wireless user for 12 years, but I'm getting really tired of their BS customer-unfriendly
policies.

[Brian Mayer @thecxguy]

It's official. I hate @att wireless.

[Brian Mayer @thecxguy]

@aytekintank urgent - false positive phising flag is disabling forms for a large medical device company. urgent attn needed

[Brian Mayer @thecxguy]

Recommending Your Competition Equals Good Customer Service http://t.co/fXaCxK227J via @Hyken

[Brian Mayer @thecxguy]

@JotFormSupport I have a very urgent support need. Haven't received a response in over 2 hours. Any phone options?

[Brian Mayer @thecxguy]

@BostonStore no. It's pretty cumbersome to use though. Just thought I'd bring it to your attention. Same thing in FF, IE & Chrome

[Brian Mayer @thecxguy]

Hey @BostonStore you're website's kinda messed up. Might want to look in to that.

[Brian Mayer @thecxguy]

@kirstenagreen your current portfolio is mostly general retail, are you interested to companies with strong vertical focus?

[cammie dunaway @cwd8]

Virgin's customer chief: Customer experience comes down to your people | @scoopit http://t.co/Gz5At0dkQK

[Brian Mayer @thecxguy]

@ZacharyJeans @SJAbbott @jgombita man, that's soo open-ended. Gotta run anyway, my lunch is calling me :) #cxo

[Brian Mayer @thecxguy]

@SJAbbott @jgombita consensus works when all of the parties consenting have equal expertise and common priorities. usually not the case #cxo

[Brian Mayer @thecxguy]

@MichelFalcon Business Model Canvas paired with a brief abstract (few pages).

[Brian Mayer @thecxguy]

@SJAbbott @ZacharyJeans but on the other hand, sometimes it takes urgency to reveal the highest priorities, no? #cxo

[Brian Mayer @thecxguy]

@SJAbbott @ZacharyJeans I like that - "Urgency creates false priorities" #cxo