The Customer Lab

[The Customer Lab @TheCXLab]

Good advice to build greater customer value and slice through organizational silos... https://t.co/SOtiW6CIRE

[Michael Kendall @DelightApostle]

Check out my new article on how to create and deliver seamless, high-value customer experiences by smashing silos #custexp #designthinking #innovation #leadership https://t.co/J8Wt5MnLEH

[The Customer Catalyst @thecustcatalyst]

"Fall in love with the customer's problem, not your solution"
@DelightApostle from @TheCXLab.

Are you ready for the #Cchange?

#CustomerEconomy #voiceofthecustomer #VoC #Culture #Leadership #DigitalTechnology #CustomerHealth #CustomerAdvoacy #CustomerEngagement #CustomerSuccess

[The Customer Catalyst @thecustcatalyst]

Tomorrow, @DelightApostle from @TheCXLab will speak about #digitaltransformation for a successful #CX. Register now for the #CustomerCatalyst conference: https://t.co/5v8z6fannN

#customergrowth #customerexperience #customerengagement #customereconomy #Cchange

[Moves the Needle @MovesTheNeedle]

Need help overcoming uncertainty to quickly adapt to customers' changing needs? Our Remote Product Innovation Workshop series can help you create solutions that drive growth by teaching you how to think and act differently.

Learn more https://t.co/hbZCXu8Z1r

[Michael Kendall @DelightApostle]

“Change is inevitable. It is going to happen to you or it is going to happen through you.” @intuitBrad shares his lessons on serially disrupting yourself & the role of a #CEO in nurturing #innovation on SHIFT @movestheNeedle @kappachu @brantcooper @intuit https://t.co/prFJjVkCa8

[Michael Kendall @DelightApostle]

Build your #product #innovation skills by joining the waitlist for next week's Innovation Metrics online workshop & sign up for our Innovation Leadership Workshop the following week. #MTNBoldSolutions @brantcooper @kappachu
Learn more here: https://t.co/wwFNt4AdX7

[Michael Kendall @DelightApostle]

In case you missed it, watch Ben Blank on the SHIFT Podcast share how Intuit has activated it's team to create innovative solutions during the pandemic. #innovation #designthinking #customerexperience https://t.co/h2nWO0nSLM @MovesTheNeedle @brantcooper

[Michael Kendall @DelightApostle]

Don't miss our new SHIFT Podcast with
@BlankBen from Intuit. He shares stories about the creativity of small business adapting to these difficult times and how Intuit employees are activated using #innovation tools. @MovesTheNeedle @brantcooper @kappachu https://t.co/Oe0rTuqAS7

[Michael Kendall @DelightApostle]

What is a Lean Innovation Sprint? Is it the same as a Design Sprint? Can it help my team navigate our present uncertainty? We put together a short (1:50) video to answer these questions - Check it out! (yes, we offer this remotely). https://t.co/cWUQTXl8Qa

#design

[Michael Kendall @DelightApostle]

Happy to announce I have some 30 minute video/phone coaching slots available & would like to offer to you or your team at no charge for a limited time. Take the link below to request a slot or DM me. https://t.co/XewazKWvaD

#CX #design #product #innovation #strategy

[Michael Kendall @DelightApostle]

Excited to share this new Product Innovation Certification Workshop Series! Sharpen strategic & tactical skills to build new customer value and achieve business goals.

https://t.co/BNil8M2jtZ

#Product #innovation #MTNBoldSolutions @pkrengel @brantcooper @kappachu

[Michael Kendall @DelightApostle]

"Customer-centric, customer-obsessed, customer-driven are easy words to say, but surprisingly difficult to do. @MovesTheNeedle helped turn these words into actual behaviors for our team..." Join us: https://t.co/38kGfQiNuC #Product #innovation @brantcooper @kappachu @pkrengel

[Michael Kendall @DelightApostle]

Great time sharing the @MovesTheNeedle Value Stream Loop with @ux_and members tonight. Thanks to everyone who braved the weather. You rock!

[UX_Research_and_Strategy @ux_and]

Attendes had a collaborative experience last night throughout @DelightApostle value stream discovery loop presentation.

We are grateful @TEKsystems for sponsoring food and @Cisco for providing their high-tech venue

Don't forget to check out our links https://t.co/TCRdB2Te1i

[UX_Research_and_Strategy @ux_and]

Our next event, @DelightApostle of @MovesTheNeedle will be speaking about how to rapidly convert prospects into loyal customers and the MTN Value Stream Discovery Loop February 11th, 2020 @Cisco office Richardson, TX.

Register FREE to attend - https://t.co/fmdzNSYE5C

[Michael Kendall @DelightApostle]

Announcing a new Product Innovation Series & Certification from @MovesTheNeedle! Deliver new customer value by applying our unique approach to achieve your business goals. Learn more/sign up: https://t.co/CMoijo5vSX Share #MTNBoldSolutions for chance to win free Coaching Session!

[Tiffani Bova @Tiffani_Bova]

How products are designed

vs.

How customers use them.
#DesignThinking #CX

[Michael Kendall @DelightApostle]

Kick off 2020 with these excellent CX & Design Innovation learning and networking opportunities. Hope to see you there!

https://t.co/L9i425mQpw

[Tom Peters @tom_peters]

2020 Commandment. If you want to put the customer first, put your people more first.

[Michael Kendall @DelightApostle]

Today is #WorldDiabetesDay and we are spending time with Moritz Hartmann, Head of @Roche Diabetes Care in EMEA/LATAM as he shares about leading #transformation and #Innovation in a highly regulated industry. Check it out:
https://t.co/wVQoOnWhz7

[Kavita Appachu 🇺🇸 @kappachu]

Would you like to be the #catalyst for accelerating your organization’s #Innovation practice? This #workshop from @MovesTheNeedle will help you #lead change and drive business #impact. #ux #empathy