Michael Kendall

Passionate about delighting customers, inspiring innovation, & earning loyalty. @TheCXLab | @MovesTheNeedle | Consultant | Speaker | Author | Drummer | Husband

[Michael Kendall @DelightApostle]

Join me on the Customer Experience Behind the Scenes Webcast as we dig deep into the 3 E's of Customer Experience Innovation! Sign up here:
https://t.co/TjHl1j3eld
#cx #innovation #CustomerExperience

[Michael Kendall @DelightApostle]

Excited about being invited back to judge the 2023 Customer Centricity World Series!

[Michael Kendall @DelightApostle]

Join me for this high-impact workshop to help your organization rapidly create customer value in a world of uncertainty. https://t.co/ZpvhrQKKEQ #customerexperience #designthinking #agile #leanstartup

[Michael Kendall @DelightApostle]

Is your company an innovation role model? Learn how to adopt new mindsets, ways of working, & structures that take advantage of constant uncertainty & rapidly create value for customers https://t.co/BJJyBcSket
#innovation #growth #customerexperience #productmanagement

[Michael Kendall @DelightApostle]

Thanks to CXBuzz for taking time to share my thoughts on Customer Experience Success in the 21st century. Would love to hear your thoughts! https://t.co/btC6ZJSexr #customerexperience #leadership #innovation #design

[Michael Kendall @DelightApostle]

@realmitchlittle @dallasmavs @luka7doncic Super cool @realmitchlittle!

[Moves the Needle @MovesTheNeedle]

Are you ready to kickstart a new mindset in your organization? Listen to today’s rant to hear how you can get started today to generate real business impact. https://t.co/14gY0Y2TAp

[Michael Kendall @DelightApostle]

Excited to be speaking at the 2021 Virtual Customer FEST Show 3 - 5 March (Mumbai Time). I'll be sharing how to focus a digital organization on building amazing end-2-end experiences and how to create a customer-obsessed organization. https://t.co/rInk0hLXNO

[Michael Kendall @DelightApostle]

Miss @MovesTheNeedle Podcasts in 2020? A fave was @IntuitBrad, Executive Chairman of the Board of @Intuit. Brad shared how to nurture #innovation, cr8 a #learning environment, & deliver results now while reimagining the future. https://t.co/ZXWuUbevPA #leadership #transformation

[Michael Kendall @DelightApostle]

Looking for some good news? The popular collaboration tool @MURAL is now hosting @MovesTheNeedle's powerful Value Stream tool! Use this tool to convert prospects into customers & customers into fans. https://t.co/zO1tcWKCrn #innovation #productdesign #humancentereddesign

[Michael Kendall @DelightApostle]

Saddened to hear the news of Tony Hsieh’s passing. He was an inspirational visionary, influenced many, me included, and will be greatly missed. https://t.co/MibI1wq0II

[Moves the Needle @MovesTheNeedle]

[PODCAST] Jocelyn Mangan, CEO of Him for Her, recently joined us on SHIFT to discuss how her enterprise is building the boardroom of the future by addressing the gender gap in for-profit boardrooms to increase diversity. Let us know what you think! https://t.co/9GF9iavDhJ

[Michael Kendall @DelightApostle]

@MovesTheNeedle It was a pleasure spending time with @jcmangan and learning about the powerful impact she and her team are making.

[Michael Kendall @DelightApostle]

Pleasure interviewing @jcmangan on accelerating #diversity in the boardroom. Fascinating story about driving far-reaching impact.

https://t.co/4EoPNbidn2

#equality #ceo #boardofdirectors #Innovation #leadership @brantcooper @kappachu @MovesTheNeedle

[The Customer Catalyst @thecustcatalyst]

"Fall in love with the customer's problem, not your solution"
@DelightApostle from @TheCXLab.

Are you ready for the #Cchange?

#CustomerEconomy #voiceofthecustomer #VoC #Culture #Leadership #DigitalTechnology #CustomerHealth #CustomerAdvoacy #CustomerEngagement #CustomerSuccess

[Dan Cote @dancote]

"In the past, companies could excel in one or two of these areas and dominate their market. Today you need to excel in all three areas." - @DelightApostle

At the #CustomerCatalyst conference: How to digitally transform your business to create wow-factor customer experiences

[Dan Cote @dancote]

Love this point from @DelightApostle at the #CustomerCatalyst conference: see customer feedback about their pain points as a "gift".

Spot on: in business and in life: it's all about disposition.

[Michael Kendall @DelightApostle]

Looking forward to sharing about how to create amazing digital customer experiences at the @thecustcatalyst conference! Hope you can join me.

[The Customer Catalyst @thecustcatalyst]

Tomorrow, @DelightApostle from @TheCXLab will speak about #digitaltransformation for a successful #CX. Register now for the #CustomerCatalyst conference: https://t.co/5v8z6fannN

#customergrowth #customerexperience #customerengagement #customereconomy #Cchange

[Moves the Needle @MovesTheNeedle]

The Three E's of #LeanInnovation -- Empathy for deeply understanding customers, purpose-built Experiments to validate or invalidate risky assumptions & market-based Evidence to cut through biases.

@brantcooper recently spoke about this new way of thinking https://t.co/44E7eE4yca

[Michael Kendall @DelightApostle]

I'm excited to be co-leading a hands-on remote product and customer experience design innovation workshop series. I'd love for you and your team to join us: https://t.co/gyUXsmeCoG #innovation #customerexperience #productdesign @kappachu @brantcooper @MovesTheNeedle