@GasSafeRegister hi if you paid a boiler company to maintain your boiler with multiple engineer visits would it be fair to expect the boiler to not be condemned as unsafe with corroded gas pipe within 6 months ?
@EE is it normal when a customer raises a miss selling complaint you close it without sharing outcome? When I call for update you tell me to contact the person I’ve complained about to resolve. @Ofcom
@EE being told though I have quote in writing supporting a phone call, that I took in good faith,contract was different and I should’ve spotted.escalation will result in someone reviewing/telling me same. Am due to receive a call to that effect. Really poor complaint mgmt.
@EE told me to contact the sales person who mailed me summary of sales discussion which I agreed to but did not match what was in contract. I told them that was wrong. My cooling ends today so feel a bit cornered and badly treated. No one has outlined outcome of complaint
@baxiboilers@DandG_Support hi between you two you have left my elderly(80s) and vulnerable parents without heating for months - while paying a monthly fee . Visit 4 today from an engineer - not good enough !
@DandG_Support@baxiboilers It’s needs to be resolved urgently , not just passed between your companies as has this morning . My mother should not have to arrange for and pay to talk to a technician when the liability lies elsewhere
@DandG_Support@baxiboilers D@g Sophie Priest have told my mother to contact her. Sophie Priest hasn’t provide email/phone no. and says hope you are satisfied with the outcome.
There’s no outcome. She’s been told to contact and pay to talk to a technician. She’s elderly ,vulnerable and feeling very upset .