@SMOOSHcookies Your quality control standards are too low as evidenced by your Heights location. So either the franchisee is feeling stretched thin resorting to service like this or ownership isn’t concerned about maintaining adequate measures to ensure the customer doesn’t get hosed like this
My studio is upstairs at Winter Street - there is major smoke damage - some studios are completely gone - the entire building is shut down and has been declared a crime scene - many artists have lost everything - I am devastated.