UPDATE- after dealing with some extremely unkind people,I was able to get this resolved with an executive today! Thank you @AmericanAir for being true to your word! https://t.co/k3nIaKERG3
I have NEVER been more disgusted with @AmericanAir than right now! Not only did they DESTROY our $430 jogging stroller & not even give us a loaner for a vacation, they are still making it impossible for us to get it replaced 2 months later. Not cool, AA.
@HopefulAtHome I was finally able to get it resolved with an executive at @AmericanAir! Although I don't believe it should have come to this, I am SO thankful for the power of social media and influence!
Thank you, Harrison from @AmericanAir for taking this matter SO serious and making the wrong things right! Our baby will now have a stroller that is safe and we will travel in peace!
Just spoke with a rep from @AmericanAir who literally LITERALLY said "good for you" in a sarcastic tone when I expressed my frustration! Completely unreal. Refuse to replace my stroller AND mock me? https://t.co/k3nIaKERG3
I have NEVER been more disgusted with @AmericanAir than right now! Not only did they DESTROY our $430 jogging stroller & not even give us a loaner for a vacation, they are still making it impossible for us to get it replaced 2 months later. Not cool, AA.
@paletteofsix@AmericanAir Just spoke with a rep from @AmericanAir who literally LITERALLY said "good for you" in a sarcastic tone when I expressed my frustration!
@HollyMarshBlog @AmericanAir Just spoke with a rep from @AmericanAir who literally LITERALLY said "good for you" in a sarcastic tone when I expressed my frustration!
@ladymomsalot@AmericanAir Just spoke with a rep from @AmericanAir who literally LITERALLY said "good for you" in a sarcastic tone when I expressed my frustration!