Sam McNally

Play Therapist (BAPT), Early Years Teacher (QTS), Ocean Therapy Practitioner & HE Lecturer (EdD). Research interests; visual methodologies, trauma, & wellbeing.

[Sam McNally @therapy_teacher]

@ICOnews I lodged a complaint 10 months ago. Finally had an email advising a case worker had been allocated in November, but heard nothing since. Not really feeling that the data breach I reported is being taken seriously. Wondering if anyone cares about patient confidentiality?

[Sam McNally @therapy_teacher]

@HM_Passport Unfortunately however speedy you are, the process falls down when Royal Mail simply dump the new passport on the doorstep of a totally different address. Fortunately going door to door until I found it was successful, but not ideal!

[Sam McNally @therapy_teacher]

@RoyalMailHelp I’ve managed to find my passport that you delivered to a completely different address by knocking on doors. I’m sure this isn’t the service @HM_Passport are paying for. A random photo of someone’s door also isn’t ‘proof’ that it has been delivered to the owner!

[Sam McNally @therapy_teacher]

@SouthernRailUK Dropped daughter @ CCH to go to CSA. At HAV was changed to rail replacement bus which crashed into a car so had to return to HAV. She then waited for another replacement bus which is now not stopping at CSA but cont. to FRM as late! Left home 2hrs ago- ridiculous

[Sam McNally @therapy_teacher]

@WSHighways About 80% of the traffic lights in Chichester city centre are out of action. Many intoxicated pedestrians owing to Goodwood & Pride and traffic is in chaos. Very dangerous.

[Sam McNally @therapy_teacher]

@SwailesRuth Slippery fish

[Sam McNally @therapy_teacher]

@SouthernRailUK Another day, another fob off DM. Does anyone at Southern care about the atrocious customer service and ridiculous practice of making people walk off the platform, through a barrier, only to miss their train before queuing to walk back through the same barrier 🤯?

[Sam McNally @therapy_teacher]

@GillianKeegan @Conservatives Baffled by the strange mail out received by our adult children. I assume you have taken their details from the electoral roll to send a joint letter asking about childcare. They are 19 and 22 and siblings?!? They have 0 children. Very odd.

[Sam McNally @therapy_teacher]

@AvivaUK If you read my thread, you’ll see I had visited that link many, many times as well as spending almost 3 hours on the phone to your agents. None of this helps if the address is wrong. Jonas was great, but the system totally flawed.

[Sam McNally @therapy_teacher]

@AskNationwide Changing Flex + travel insurance to @avivaplc has been disastrous. I’ve spoken to two agents (one at Barclays - long story) & still don’t have a valid document to travel. It’s never been so difficult. #changefortheworse #wrongaddress

[Sam McNally @therapy_teacher]

@AskNationwide @avivaplc @AskNationwide UPDATE policy document didn’t arrive by post, just a travel insurance info booklet. However, I rang Aviva again this morning & Jonas has managed to update my insurance doc to the correct address & I have printed at home. What a farce! Thanks to Jonas! ⭐️

[Sam McNally @therapy_teacher]

@AskNationwide Well Aviva blame Nationwide, Nationwide blame Aviva (not very professional) & after 2hrs and 43mins on the phone *apparently* a policy document has been posted with correct address (the emailed one promised never came, so I’ll reserve judgement). Come back UK insurance!

[Sam McNally @therapy_teacher]

DM sent. It’s ridiculous. 12 enforcement officers stood around purposely intimidating young people with a paid ticket. Not good enough.

[Sam McNally @therapy_teacher]

@SouthernRailUK Today daughter has missed her connection because 12 revenue officers at Brighton wouldn’t let her alight the Falmer train & board the train to Chichester without leaving the platform and re-entering the platform. She has a ticket! It’s ridiculous! 😡

[Sam McNally @therapy_teacher]

@AskNationwide Chat just go round & round answering questions you didn’t ask. Telephone link take you to Barclays. Lady said she’d reissued doc with correct address- she hasn’t. It shouldn’t be this hard. Can I speak to a human, please?

[Sam McNally @therapy_teacher]

@AaronTeamEC @RoyalCaribbean Very jealous on all counts! 🛳️ Happy Easter 🐣

[Sam McNally @therapy_teacher]

@SouthernRailUK @SouthernRailUK the link also warns of strike action- how will we notice any difference?! No trains either way.

[Sam McNally @therapy_teacher]

@SouthernRailUK The 7.11am Barnham to Brighton train has now dumped all passengers at Littlehampton, which isn’t even on the route! They’ve said we can’t take you any further & have no more information. The service gets worse each week!

[Sam McNally @therapy_teacher]

@SouthernRailUK @SouthernRailUK but two weeks ago it was because of no driver and the week before a signals failure….. every week there are lots of excuses but not many trains. Wondering what I’m paying for. She wasn’t even meant to be in Littlehampton!

[Sam McNally @therapy_teacher]

@SouthernRailUK The service updates link is little help when there are no updates. Also, why take passengers to a random stop not on the route and THEN tell them they can’t get to their destination?! Communication is key!

[Sam McNally @therapy_teacher]

@SouthernRailUK Daughter now been told she has to get a bus. It’s 2 hours to Brighton on a bus, then she still has to get from Brighton to Falmer. This will mean an almost 4 hour commute this morning to go 30 miles. Money well spent 🙄