@rorynotsorry Dealing with scausy customers is always a challenge and learning how to win them over to a positive experience is a great skill to develop. With that said, I have zero issue firing a bad customer when it's called for.
🚨HISTORY MADE!
Rachel Entrekin just won the Cocodona 250 outright — first woman ever to take the OVERALL title!
The 250-mile race from Phoenix to Flagstaff was an absolute beast, and she crushed it in 56:09:48, smashing the previous course record by over 2 hours.
13 minute mile pace for 56 hours!
She only slept 3 times the entire race (one 5-min nap + two 7-min naps) and still dropped the entire elite men's field. Absolute legend!
A man invented a $2.5 MILLION crime spree, sold it to Hollywood and charged $30,000 per speech to explain how he did it. It was all lies.
> Frank Abagnale claimed he spent 5 years as a teenage fugitive.
> Impersonating a Pan Am pilot, a Harvard trained doctor and a Louisiana attorney general while forging $2.5 MILLION in bad checks across 26 countries.
> Steven Spielberg turned it into a 2002 blockbuster starring Leonardo DiCaprio and Tom Hanks.
> It became one of the highest grossing films of that year.
> Broadway turned it into a musical.
> The FBI hired him as a consultant.
> AARP named him their official Fraud Watch Ambassador.
> He charged between $20,000 and $30,000 per speaking engagement for decades telling audiences how he pulled it all off.
> For 40 years nobody seriously questioned any of it.
> Then in 2020 a journalist named Alan Logan spent three years pulling every public record prison document newspaper archive and court file he could find.
> Pan Am's own security department told a journalist as early as 1978 "This never happened. You don't forget $2.5 MILLION in bad checks."
> Prison records showed Abagnale was behind bars for most of the years he claimed to be a fugitive.
> The Georgia hospital had no record of him.
> The Louisiana attorney general's office had no record of him.
> His only confirmed crime was check fraud totalling less than $1,500.
> Logan's conclusion the entire story was not embellished but fabricated.
> Abagnale had not committed the con by impersonating pilots and doctors.
> He committed it by convincing Hollywood, the FBI and the entire world that he had.
The most valuable skill Frank Abagnale ever had was the ability to make people so entertained by a story that they forgot to verify it. That skill made him MILLIONS legally.
Mark Cuban just told a conference that one of his Shark Tank companies is saving $50,000 a month with an AI agent that takes pictures of boxes.
RebelCheese ships vegan cheese around the world. UPS and DHL bill on a stack of variables: dimensional weight, zone, fuel surcharge, residential delivery, address correction. About five percent of those invoices come back wrong. Almost always in the carrier's favor.
The agent does four things. Photographs the box at packout. Reads the dimensions. Pulls the published rate. Reads the carrier invoice. If the numbers don't match, it files the credit request before the 30-day dispute window closes.
That last step is the whole game. UPS and FedEx require disputes inside 30 days. A small business shipping a few hundred boxes a week never had time to find errors AND file claims AND fight the rejection AND refile. The math on hiring someone to do it never penciled.
So an entire industry got built to catch the overcharges. Sifted, 71lbs, Reveel, ICC. They charge 15-30% contingency on whatever they recover. Reveel's own data says 75% of parcel credits owed by UPS and FedEx go unclaimed every year. About $1.25 billion sitting on the table.
RebelCheese just clawed back their share for the cost of running an LLM.
Notice what kind of work this agent does. Not creative. Not strategic. It photographs, reads, compares, files. The first wave of agentic AI is winning on tasks where the labor cost was the only thing keeping a structural overcharge alive.
Carrier billing. Hotel folios. Insurance EOBs. Cloud invoice reconciliation. Payroll deductions. Telecom contracts. Every one of these has a 3-7% leak that exists because the audit cost exceeded the recovery.
The complexity was the moat. The complexity is now the input.
@rorynotsorry Against my own self interest make the 5 packs 10% off single pricing, 10 packs 20% off. Do limited drops of the 5/10packs so they are scares and sell out immediately. Could give VIP customers first notice/access of when restock happens. If need to move product can make into pack