@DavidHorne@LNER@NetworkRailEC I was on the 20:18 from Kings X home to Grantham . Although my journey home was delayed by about 4 hours , the management by LNER staff on my train and then at Peterborough was commendable . The train manager gave regular , honest and helpful announcements and the team ….
@DavidHorne@LNER@NetworkRailEC …managing the onward travel outside Peterborough did this efficiently and sensibly - they identified vulnerable paaaanhers and made sure their needs were met . We were offered a water regularly and the train staff gave us biscuits . As a result passengers were , mostly , calm