@Vinamralongani This is an ITC One room at the Grand Chola. The GM, Shariq Akhtar is an excellent host and a dear friend. He's built one of the best guest centric service teams in the country.
@Vinamralongani@airindia Couldn't agree more with the inconsistency in AI's in-flight experience with respect to personalised services. This is something that used to plague UK too. 9W used to do a very good job of meet 'n greet in-flight. Hope they improve these smaller aspects of guest touch points!
First showers of the season and Delhi takes a plunge in style! Fresh scenes from Aurobindo Marg, IIT (Outer Ring Road) and Munirka. Never thought I'd make it to my flight this morning. But thanks to @BluSmartIndia@BluSmartHelps - you guys are amazing!
@ndtv@htTweets@aajtak
@BluSmartIndia@BluSmartHelps
Had the most amazing experience with one of your driver partners this morning who not only arrived early to pick me up but ensured that I made it for my flight in time thanks to his expert navigation through floods. Please extend my thanks to Amit!