I was also caught up in this situation late last year where I arrived 3 hours early for my flight and was told that I have no seat in the plane during check in, I couldn't even get a boarding pass to get through to the slow lounge. Can't explain how beyond ridiculous this was!
@Miles_Nsala ...we do overbook flight to ensure we keep our tickets as affordable as possible for our passengers. We do see how inconvenient this can be and therefore offer compensation for passengers that were not able to take the flight they’ve booked. -BC
@Pretty__Geek@andile_aiza9@StandardBankZA That's what I've been begging them to do but they prefer to charge these ridiculous fees on unsuspecting customers and make a fortune. It seems like it's just easier to close your account and move to a better bank. This thing is a nightmare
@Pretty__Geek@andile_aiza9@StandardBankZA Something that was obviously supposed to decline but they instead allow it then deduct another R100 as an "honouring fee" then you find yourself at -R101. Then at month end another -R69 for overdraft. This thing is ridiculous
@McKat_Dee @StandardBankZA@StandardBankZA I hope that at some point you're going to get tired of justifying and explaining what this scamy honouring fee is and just do away with it because clearly no one wants this thing. Not a single person is happy about it so please please please do the right thing!
@StandardBankZA our relationship has to come to an end unfortunately because you are ripping me off! How do you charge me an "Honouring Fee" that is the same amount as the transaction for no funds in my account then later charge me an "Overdraft Fee" penalty? You are killing me
@StandardBankZA 2/2 Once a card purchase is made, those funds should never be accessible for other use. I've noted the reference number and look forward to hearing your management's action in addressing this serious issue in order to prevent further client inconvenience. Regards
@StandardBankZA Thank you for getting back to me and making the time and effort to engage in addressing my concerns. As much as I understand that certain merchants may bank their transactions late, the onus shouldn't be on the client to keep track of their running balance in their head
@StandardBankZA Thank you for getting back to me this time. It is just unfortunate that I am still unsatisfied with your response to this matter. Are you able to advise when I can expect feedback from your escalation to management? Thanks
@StandardBankZA https://t.co/j6TQ1NOF0O
Just found this article. It appears that @StandardBankZA is the only bank that charges this ridiculous fee. You are in violation of the National Credit Act. This is illegal!!
@StandardBankZA@StandardBankZA it's 5 days later and I'm still waiting patiently watching my phone. Alas, I'm not getting that call right? You hoping that I forget about the whole thing and quietly move on with my life right? You've reached your conclusion and that's that
@StandardBankZA Okay @StandardBankZA, so despite our telephonic conversation and what was discussed, it seems like you're not budging with this matter. Is this the final conclusion?