Sunil Gulati

Financial Services professional, board member, advisor and mentor. 4 decades of banking experience with last 25 years in high growth transformational banks.

[Sunil Gulati @tigergulati]

@British_Airways @Radz61 Resolved

[Sunil Gulati @tigergulati]

@British_Airways my wife just landed at Heathrow on BA198. She has picked up a wrong bag by mistake. She is coming back to Heathrow. Whom should she meet to exchange the bags and get her own? @Radz61

[Sunil Gulati @tigergulati]

Should she go to departures level or arrivals level?

[Sunil Gulati @tigergulati]

@Radz61 @spnorthgoa The volume of the music is completely unbearable. Immediate and urgent action is required please. It is in Nerul Village next to Sol de Goa Hotel and on the way LPK Waterfront. Please help!

[Sunil Gulati @tigergulati]

@IndiGo6E can I suggest that the inplane music be made more appropriate to the time of day. A more calming music in the morning would be nicer than the "ha ha" lyrics.

[Sunil Gulati @tigergulati]

@Elica_India CRM ID 5615922

[Sunil Gulati @tigergulati]

@Elica_India Customer Service for microwaves is a real problem. Complaint was registered on Sunday, Nov 23rd. Till date, despite follow ups, there has been no response. Pathetic! Senior management needs to look at this.

[Sunil Gulati @tigergulati]

@Elica_India I can share that over a DM.

[Sunil Gulati @tigergulati]

Happy to share specifics if that be of any interest @AAI_Official

[Sunil Gulati @tigergulati]

@IndiGo6E Since there is an overwhelming demand for wheelchairs, it is high time that a system is evolved to cater to their requirements. Right now there is chaos with little process. SC now wants digital assets to be made accessible; why not start with the physical world please?

[Sunil Gulati @tigergulati]

@passportsevamea my daughter, an Indian national, is returning to India on Dec 11th whereas her passport expires on June 9, 2026, which is 3 days less than 6 months. Can u pls confirm that Indian rules don't require her to have a passport valid for 6 months to board her flight?

[Sunil Gulati @tigergulati]

@bigbasket_com @Radz61 There is no "resolution" as you cancelled an order (not an isolated incident) inconveniencing customers such as ourselves. Eager to hear what "resolution" you can offer other than compensation or proof that this is an isolated incident dictated by force majeure.

[Sunil Gulati @tigergulati]

@bigbasket_com @Radz61 There is nothing to resolve. Thanks for your understanding

[Sunil Gulati @tigergulati]

@bigbasket_com Apologies and then constant non follow up after that on future deliveries is aggravating. It would be good if you can publish statistics of on time delivery showing a positive trend, hopefully, over the last 6 months. If against co policy, find another surrogate. Thanks.

[Sunil Gulati @tigergulati]

@bigbasket_com @Radz61 How would you sort out this issue? It must be a daily or rather hourly occurrence with you guys? If you are ready to pay cash (or equivalent) compensation, happy to talk - but this would ofcourse be against your company policy? 😉

[Sunil Gulati @tigergulati]

@EurekaForbes @Radz61 Have DMed. Worst part is that I get a call from customer service for feedback on installation done (which was NOT done).They can't even restore the installation back to June 10th. What disjointed service for a customer. You sales guys are like leeches but no interest in service.

[Sunil Gulati @tigergulati]

@bigbasket_com No inconvenience. I expected 6 hours delivery and was positively surprised. It would be great if u call it a 3 hr delivery and then over-deliver on promise. I speak on behalf of other customers who don't understand the stretchable nature of your 30 mins

[Sunil Gulati @tigergulati]

@bigbasket_com I regularly order using the 30 min service. Amazingly the order is delayed for 'operational reasons' and the order arrives after 3 hours, every single time. No apologies needed but please shut down this service for now as it u r misleading the public@TataCompanies

[Sunil Gulati @tigergulati]

@bigbasket_com @bigbasket_com @TataCompanies wanted to congratulate Big Basket on achieving a 2 hour delivery after promising 30 minutes. I am serious since this is a 300% improvement on the previous 6 hours. Take a bow. Lage raho!! Hum hoge kaamyaab ek din!

[Sunil Gulati @tigergulati]

@airindia @thevirdas It would be good if u refund the ticket price to show empathy.