Tim Daines

think big, tell patient stories. Traveller & photographer. I help startups build better digital healthcare and life science products, faster. Views are my own.

[Tim Daines @timdaines]

Today we issued formal complaints to @airarabiagroup and @AJET_TR to drop @bookingcom as their partner Go to Gate are embezzling refund money from flight refunds.

How do we know this? We called the airlines at the same time as calling https://t.co/omdtuHs2CL where they lied.

[Tim Daines @timdaines]

Now 40 mins, call 28 over two weeks, @bookingcom

Still waiting to change flight. Constantly cut off.

SCANDLE!!!

@Tripadvisor take note. All #tourists should AVOID booking through @bookingcom.

CX is the worst I've every experienced. Treated like a peasant and muck!

[Tim Daines @timdaines]

Now 40 mins, call 28 over two weeks, @bookingcom

Still waiting to change flight. Constantly cut off.

SCANDLE!!!

@Tripadvisor take note. All #tourists should AVOID booking through @bookingcom.

CX is the worst I've every experienced. Treated like a peasant and muck!

[Tim Daines @timdaines]

Phenomenal episode. The themes of testing ideas, starting small, and pushing through rejection landed hard for me because I lost everything in the UK, moved to the Middle East, and had to rebuild from zero. This one felt true @StevenBartlett!

https://t.co/U5gIndk1k1

[Tim Daines @timdaines]

Now 40 mins, call 28 over two weeks, @bookingcom

Still waiting to change flight. Constantly cut off.

SCANDLE!!!

@Tripadvisor take note. All #tourists should AVOID booking through @bookingcom.

CX is the worst I've every experienced. Treated like a peasant and muck!

[Tim Daines @timdaines]

Now in the que a 3rd time, call 28, this morning as flights cancelled @AJET_TR.

Repeatly told to be connected to another team @bookingcom.

DISCONNECTED, DISCONENCTED, DISCONENECTED

Appauling. What is the point in paying for those CX Managers who have failed to design for this!

[Tim Daines @timdaines]

Now in the que a 3rd time, call 28, this morning as flights cancelled @AJET_TR.

Repeatly told to be connected to another team @bookingcom.

DISCONNECTED, DISCONENCTED, DISCONENECTED

Appauling. What is the point in paying for those CX Managers who have failed to design for this!

[Fay Blair @fay_blair]

Appalling, BAD 🥶😱👎service 0/10 @bookingcom @bookingcomPA
@bookingcom_dsk2 Please pass on FULL airfare refund from #QatarAirlines, @qrsupport not just half the price paid! I waited 1hr+ on phone, then to be disconnected! Twice! No claims email offered #TrustPilot be aware.

[Fay Blair @fay_blair]

Appalling, BAD 🥶😱👎service 0/10 @bookingcom @bookingcomPA
@bookingcom_dsk2 Please pass on FULL airfare refund from #QatarAirlines, @qrsupport not just half the price paid! I waited 1hr+ on phone, then to be disconnected! Twice! No claims email offered #TrustPilot be aware.

[Tim Daines @timdaines]

20 mins on hold still, call 28.....still no resolve, still no refund.

#TravelAlert #TravelDiaries #tourists

[Tim Daines @timdaines]

20 mins on hold still, call 28.....still no resolve, still no refund.

#TravelAlert #TravelDiaries #tourists

[Tim Daines @timdaines]

@bookingcom CUT OFF AGAIN! That was call 27

Here we go again, call number 28.

"All our agents are busy at the moment..."

..... @bookingcom we don't want you to have a great experience. We just want to take your money and make it impossible to get a refund. Have a nice day."

[Tim Daines @timdaines]

@bookingcom CUT OFF AGAIN! That was call 27

Here we go again, call number 28.

"All our agents are busy at the moment..."

..... @bookingcom we don't want you to have a great experience. We just want to take your money and make it impossible to get a refund. Have a nice day."

[Tim Daines @timdaines]

@bookingcom CUT OFF AGAIN! That was call 27

Here we go again, call number 28.

"All our agents are busy at the moment..."

..... @bookingcom we don't want you to have a great experience. We just want to take your money and make it impossible to get a refund. Have a nice day."

[Tim Daines @timdaines]

@bookingcom Now called 9 times to change my flight, based on your advisement or I lose the flight. It's coming up to the 24 hour window and YOU ARE BLOCKING ME! I'm doing what you are asking - change flight. I'm here in the Middle East and you are doing nothing to help!

[Tim Daines @timdaines]

@bookingcom Another day in hell with @bookingcom.

On call 27, (cut off two times already calls 25 and 26) trying to change flights, trying to get my money back. TAKE TAKE TAKE - "the customer is at fault... me...again" apparently.

"We cannot do anything!"

#tourists #TravelAlert

[Tim Daines @timdaines]

@bookingcom Another day in hell with @bookingcom.

On call 27, (cut off two times already calls 25 and 26) trying to change flights, trying to get my money back. TAKE TAKE TAKE - "the customer is at fault... me...again" apparently.

"We cannot do anything!"

#tourists #TravelAlert

[Booking.com @bookingcom]

@timdaines Kindly note that we don't have access to the flight system and therefore can only recommend getting in touch with the responsible team. https://t.co/Z89AAoEgD7

[Tim Daines @timdaines]

@bookingcom Call number 20 @bookingcom.

Hung up again, told you tried to call me back - YOU DID NOT!!!

Call number 21....here we go

[Tim Daines @timdaines]

@bookingcom Outcome of call number 19 - Hung up on by the advisor.

Told "Cannot refund your flight, you missed your flight" even though I was told it was a system problem @bookingcom side over two weeks ago.

All I'm trying to do is change my flight and get compensated for your mistake.

[Tim Daines @timdaines]

@bookingcom Outcome of call number 19 - Hung up on by the advisor.

Told "Cannot refund your flight, you missed your flight" even though I was told it was a system problem @bookingcom side over two weeks ago.

All I'm trying to do is change my flight and get compensated for your mistake.

[Tim Daines @timdaines]

@bookingcom Now 22.35 minutes into call number 19 with @bookingcom

"All our agents are busy"

[Tim Daines @timdaines]

@bookingcom More lies, more misinformation from @bookingcom

Told https://t.co/YZm7ypnKMt would reschedule my flight by an agent almost two weeks ago, due to the middle-east challenges.

Now being told I cannot be compensated by @bookingcom and its my fault!

What a S**T show!