James Neville

Plumber

[James Neville @Tjech]

@calltaskcenter Please explain your policies HERE around reward/ripoff cards. This changed in May. 30% extra without a card. How does this work?

[James Neville @Tjech]

@petsukofficial £30 (30%) more for our regular purchases because I won’t be strong armed into your loyalty card programme. Last time you’ll see me (and seemingly a few others in the queue today).

[James Neville @Tjech]

@QueenOfTheK1LL @JustEatUK They failed to bother to deliver a pizza to us this week. Claimed they couldn’t “leave in a safe space as it contained age restricted goods” 😂

[James Neville @Tjech]

@AskjusteatB @JustEatUK No need for DMs.

How about you explain to customers how to contact you via phone. Why do we have to resort to Twitter.

And also - your larger vendors (@dominos) literally laugh on the phone to you when called directly. Thanks Thomas in Westcliff, you’re not helpful.

[James Neville @Tjech]

Utterly awful experience from you today @JustEatUK. Driver didn’t deliver and no way to phone you to remediate as you disconnect all customers. How?

[James Neville @Tjech]

@JustEatUK Would love to know why you disconnect all customer telephone enquiries. We called you on the number you suggested.

[James Neville @Tjech]

The best part of this was @Dominos_UK claimed they couldn’t leave a pizza at the door (despite us being right next to it all eve) as it contained age restricted goods!

[James Neville @Tjech]

@YaspaHQ @Siftedeu 💯 building here for the future. London rocks!

[James Neville @Tjech]

@VirginAtlantic haven’t tried to fly with you for a few months. Used to be a frequent flyer.

Same experience. Can’t check in again, nothing of online service ever works.
Years of this - why can’t you ever make it work?!

Back to @British_Airways or @flynorse again I guess.

[James Neville @Tjech]

@bookingcom how are you this bad!?

[James Neville @Tjech]

@bookingcom how the hell can we book two trips and nothing shows in the app?

I’ve cancelled one already. But nothing seems to stick.

[James Neville @Tjech]

@thenorthface consider me a lost customer. Your AI customer service is purely “computer says no” so I’ll be dropping your poorly made items to the local charity shop and never ordering from you again. Be more human.

[James Neville @Tjech]

@JohnLewisRetail thanks for saving my wallet today at Bluewater. No one could help us buy anything tech (apart from the snapdragon crew). Hope you
Folks have a great Christmas, must have been really tiring.

[James Neville @Tjech]

@thealepalombo @compliantvc now there are two of them!

[James Neville @Tjech]

@granborghini good work with your initiative. Made our morning. Kids now want to take the seniors out too!

[James Neville @Tjech]

@monzo thanks for being annoying and deciding to block a payment to a company I know that issued an invoice directly through Monzo business. 🤡

[James Neville @Tjech]

@RevolutBusiness another time you’ve closed our account without warning. Can you DM me what you need to fix this. All I saw was a fragment push notification re blocked/limited. There is no help in the app.

[James Neville @Tjech]

@F1mech 💯 thanks for calling this crap out

[James Neville @Tjech]

@PayByPhone are you down today? The app can’t find any parking locations, via the map or location code.