@AmericanAir You charged me $1200 for an upgrade I did not get and couldn’t return my money?? The wait on the phone is 5 hours?? This has to be a joke.
@AmericanAir You charged me $1200 that I did not authorise for an upgrade I did not get and couldn’t process a refund?? I’ve been on hold for hours! This is fraud.
@AmericanAir your agent charged me $1200 after saying she’ll charge for 600 for an upgrade! She then couldn’t process the upgrade or give me back my $1200!