Toby Beevers

Based in North West, UK. Employed at @entegraps managing data and Company Director at Culinary Association of Wales & Culinary Team Wales @WELSHCHEFS

[Toby Beevers @tobybeevers]

@azuresupport #ASH:QV2C-7T0
Anyone having issues this afternoon - West Europe Region pls?

[Toby Beevers @tobybeevers]

@MailchimpHelp I've got a ticket but no one response 😢quickly and my email still don't send, 5 days now 🤬

[Toby Beevers @tobybeevers]

@MailchimpStatus @mandrillapp having issues with our service since Friday and have multiple failed transactions. This seems to be happening far to often recently and no #Status updates. Anyone else? Please don't tell me the raise a ticket because you don't respond for days anyway

[Toby Beevers @tobybeevers]

@sasan_goodarzi please accept my apologies for taking to social media but I'm very disappointed with the CS at @mandrillapp - 3 issues this year and every time poor CS PLEASE HELP 😢

[Toby Beevers @tobybeevers]

@mandrillapp @mandrillapp where can we find the most up to date response?

[Toby Beevers @tobybeevers]

@mandrillapp @benchestnut Thank you, yes we've received that - hopefully it won't take as long next time?

[Toby Beevers @tobybeevers]

@mandrillapp 50hrs, no reply on #critical issue

[Toby Beevers @tobybeevers]

Still experiencing issues @mandrillapp please help, waiting 50hrs since we raise a #critical issue #helpus

[Toby Beevers @tobybeevers]

@MailchimpStatus Still no response, must be a bot reply

[Toby Beevers @tobybeevers]

@mandrillapp @MailchimpStatus STILL NO RESPONSE TO OUR CS TICKET, 42hrs now and not a single reply #poorservice #TechNews #TechnologyNews #TechTuesday not even responding on Twitter now!

[Toby Beevers @tobybeevers]

@MailchimpStatus Still no response?

[Toby Beevers @tobybeevers]

@MailchimpStatus

[Toby Beevers @tobybeevers]

@MailchimpStatus

[Toby Beevers @tobybeevers]

@benchestnut @ericmuntz please help, getting NO response from your Transactional Team for 46hrs and our service has become degraded #critical #needhelp

[Toby Beevers @tobybeevers]

@MailchimpStatus This was a standard auto reply then was it? Still no response to my DM, #poorcustomerservice #technology #TechNews #mandrill

[Toby Beevers @tobybeevers]

@MailchimpStatus Yes sure thing, I have sent you a DM 5:28 yesterday and again 8:15am, no response.
I've had two live chats, no one is helping me. I've now got two support tickets open and still no response.

[Toby Beevers @tobybeevers]

@MailchimpStatus @mandrillapp Still experiencing issues @mandrillapp @MailchimpStatus @Mailchimp_API I still haven't had any reply to a ticket raise 30hrs ago. Chat with an agent couldn't help me either as the Transactional Team only us email #poorservice #mandrillissues

[Toby Beevers @tobybeevers]

@MailchimpStatus @M_Brewerton This is extremely poor, 4 days of disruption now Mandrill really not acceptable. Why am I having to still monitor email transactions at 9:30pm #sortitout #poorservice

[Toby Beevers @tobybeevers]

@MailchimpStatus @tomfbiz My Dev Team are already in contact, you status isn't reflecting the service we're experiencing

[Toby Beevers @tobybeevers]

@MailchimpStatus @tomfbiz @mandrillapp Sorry guys but I don't think you have, I've just spent 3hrs apologising to clients for a poor service over the weekend. Still seeing issues today! #notgoodenough