After 30 odd years, I'm out of the agency game, but very much still in the business. Walker Moult offers independent, senior and discreet advice to advertisers.
@Qantas Is QF1 cancelled today? Your texts suggests it is. Your call centre said is was definitely running. How about putting correct answer on twitter as call centre are on coffee break now.
@adamferrier@ScottMorrisonMP Negative advertising is particularly effective when there is compulsory voting. When the law says you must buy baked beans the best way to advertise your brand is to claim the competitors product contains rat poison.
Why do call centres keep you waiting with, "Due to unusually high demand..." when the truth should be, "Due to poor forward-planning we are currently understaffed..."
Hey Qantas, I'm trying to book FF flights to Melbourne in Jan, after flights selected and all details entered it says 'no flights'. Are you having IT issues?
Hey Qantas. I'm trying to change a flight. The website says I must call, for a week now, the message says 'too busy, call back' Bit disappointing for a "Lifetime Gold!