Tom Woodward

fundraising and communications pro

[Tom Woodward @tomakt1978]

@virginmedia we did a switchover from BT to you one month ago. You screwed up switch so we’ve paid double for internet for a month.back from holiday to no internet and apparently a defective router. We’ve just been told we’ll get a new one Tuesday. SERIOUSLY!?

[Tom Woodward @tomakt1978]

@RyanairPress @Ryanair issue with app Sunday it changed default name to my sister’s name and is now sending me emails in her name.unable to change my booking to be in my name after 3 attempts it defaulted to hers again been charged £115 to make a name change after tech error-help

[Tom Woodward @tomakt1978]

@Ryanair issue with app Sunday evening. It changed default name to my sister’s first name and is now sending me emails in her name.unable to then change my booking to be in my name after 3 attempts it defaulted to hers and have been charged £115 to make a name change help please

[Tom Woodward @tomakt1978]

@GWRHelp This is beyond pathetic! How can you not just have enough crew? This is literally your job!

[Tom Woodward @tomakt1978]

@British_Airways been trying to book reward flights via app and on web for over a week now. NOTHING WORKS

[Tom Woodward @tomakt1978]

@British_Airways Guys your customer service is a disgrace

[Tom Woodward @tomakt1978]

@British_Airways booked reward flights for my husband’s birthday gift, app crashed, took all my avios and credit card payment. Spent over 2 hours on phone to powerless customer service to try & sort. Lost the flights no one cares. Shoddy. What do you have to say about this?

[Tom Woodward @tomakt1978]

@British_Airways Your reward flights booking system is a joke, your customer service is shameful. You’re a disgrace! I’ve been trying to book flights since Saturday morning!!

[Tom Woodward @tomakt1978]

@British_Airways Still nothing..

[Tom Woodward @tomakt1978]

@British_Airways do you actually respond to any of your complaints? Booking reward flights on the app is carnage right now and no one responds to anything. What’s going on? Who can actually answer my questions or help?

[Tom Woodward @tomakt1978]

@Doyle_Ba_CEO hi been a nightmare booking rewards flights last 3 days technical glitches app freezing error messages, hours on phone 2 customer services who can do nothing to help. As a result lost my husbands bday present trip. service BA offers is a disgrace- what’s going on?

[Tom Woodward @tomakt1978]

I got my avios points back, tried to book again and guess what happened??? Flights unavailable. I’m sure this is your website screwing up AGAIN

[Tom Woodward @tomakt1978]

@British_Airways This process is a joke, no one has got back to me about anything, your rewards flight scheme looks like a scam and no one is accountable or taking responsibility for this utter mess!

[Tom Woodward @tomakt1978]

@British_Airways Why has none replied to the DM?

[Tom Woodward @tomakt1978]

@British_Airways James white and Thomas Woodward

[Tom Woodward @tomakt1978]

@Sean_BA_ Sean or Laura? This doesn’t look like a legit account. If you are from BA this looks really unprofessional

[Tom Woodward @tomakt1978]

@British_Airways I’d also point out I raised a complaint yesterday which I should have an acknowledgment of. I haven’t had one

[Tom Woodward @tomakt1978]

@British_Airways I’ve DMed

[Tom Woodward @tomakt1978]

@GWRHelp also your seats are hideously uncomfortable- 2nd train of yours today with what feels like a hard metal bar in the middle of the seat.