Tom Ball

VP Demand Gen @Emarsys #Agilemarketing evangelist & collaborative economy enthusiast #b2b #tech #martech #cx

[Tom Ball @tomball1985]

@santanderukhelp please can you let me know which phone number is active for customer support. I’m a UK customer currently in Bermuda stuck not able to get cash out

[Tom Ball @tomball1985]

@USPSHelp help! I have a package stuck in a loop from one of your deliver offices in Texas. It’s a package for someone very special to me for her birthday! Can I talk to someone please? Been stuck on hold for ages and call from the UK

[Clicktale (now Contentsquare) @Clicktale]

Find out more about the Clicktale x @Contentsquare partnership and what it holds for the future of digital experience.

[Spoiler alert] There's a lot to be excited about!

https://t.co/5jNjAK1r6L

[Clicktale (now Contentsquare) @Clicktale]

BIG NEWS!

We have joined forces with @Contentsquare to create the definitive global leader in the experience analytics market #powerof2

https://t.co/gT4rLEky2O

[Clicktale (now Contentsquare) @Clicktale]

Welcome to Day 2 of #AdobeSummit!

To make sure you didn’t miss any of the inspirational stories and quotes from yesterday, here are our top #DigitalExperience highlights from Day 1 ⚡️

Enjoy!

@adobesummit @adobepartner
https://t.co/bo1sBhK4u0

[Clicktale (now Contentsquare) @Clicktale]

Great quote from @vabdwivedi

Vab will be at the Clicktale booth (no. 323) at the break to answer any questions he didn't get to in the session - there were LOTS, so hope to see you there!

#AdobeSummit

[Clicktale (now Contentsquare) @Clicktale]

Such a fascinating session from @vabdwivedi - smart, truly customer-centric decision making led by @dell's 50-strong digital commerce organization

#AdobeSummit

[Clicktale (now Contentsquare) @Clicktale]

Packed to the rafters at @vabdwivedi's breakout session at #AdobeSummit

Awesome insight into how @dell is driving growth through data, analytics and experimentation.

[Clicktale (now Contentsquare) @Clicktale]

Almost time! We start at 1pm. Still a few seats left, so don't miss out #AdobeSummit

@vabdwivedi @dell

[Clicktale (now Contentsquare) @Clicktale]

Inspired by the story of @BestBuy’s transformation at #AdobeSummit. We love this quote too!

@adobesummit

[Clicktale (now Contentsquare) @Clicktale]

Shantanu Narayen, CEO of @Adobe, sharing his perspective on what businesses need to do to succeed at #AdobeSummit

@AdobeSummit

[Aaron Watson @AaronDWatson]

Seats are almost full! When it comes to understanding/delivering digital experience, can't beat Clicktale and Adobe together. Not one to miss. #clicktale #adobesummit2019 https://t.co/voBIq1PrNE

[Tom Ball @tomball1985]

@AdobeExpCloud More integration of data science teams with wider organization including marketing & #CX rather than acting as isolated data-led research departments #adobechat

[Tom Ball @tomball1985]

@IKEAUKSupport is 30 mins common to be on hold? Not sure how much ABBA I can take...

[Tom Ball @tomball1985]

Data is beautiful 😍

[Neville Hobson @jangles]

"Britain's new digital divide" - British #broadband speed map https://t.co/bSvhgWJbQN via @FinancialTimes < "the digital divide is often not between urban and rural areas: it is between the suburbs and the inner city"

[Clicktale (now Contentsquare) @Clicktale]

⚡️ So much going on in the world of CX, so little time to keep up.

Which is why we've collated the top #CX stories from across the web in June.

https://t.co/HTSJ9TGUtz

[Tom Ball @tomball1985]

@pjwhewitt 😍

[Tom Ball @tomball1985]

@alexpackham Agreed. Wafty

[Tom Ball @tomball1985]

Adobe Acquires Magento Commerce for $1.7 Billion https://t.co/qTidUb00tn

[Olly @powerdripper]

Time of our lives