Tom Floyd

[Tom Floyd @tomfloyd1]

@HotpointUK I have contacted you via DM and been told to call customer service? I am not going to sit on hold again for customer service. You cancelled my appointment today with no explaination. You need to contact me. #complaint #CustomerService

[Tom Floyd @tomfloyd1]

@HotpointUK @HotpointSupport how can you treat people like this, we have to make arrangements and change things in our own lives. Then you just cancel on the day you are meant to arrive, no apology, no compensation and no replies to my official complaint. Never you this company.

[Tom Floyd @tomfloyd1]

@HotpointUK I look forward to hearing from you so you can deal with my complaint. If this cannot be resolved or replied to then I presume I contact the ombudsman?

[Tom Floyd @tomfloyd1]

@HotpointUK Perhaps you should DM me telling me what you need from me so you can look at my file.

[Tom Floyd @tomfloyd1]

@HotpointUK @HotpointSupport Now the third time you have cancelled my appointment on the day that you are meant to turn up. It is not acceptable to confirm an appointment the night before and then cancel the next day. I made a complaint on 27th January and no one has replied.

[Tom Floyd @tomfloyd1]

@Biogroup_UK AVOID THIS COMPANY, IT IS A SCAM! They don’t give refunds even though they say they do!

[Tom Floyd @tomfloyd1]

@Biogroup_UK I am still waiting for my £300 refund after a cancelled flight, which you approved. It has now been 6 weeks and I have sent numerous emails and no one picks up the phone!!

[Tom Floyd @tomfloyd1]

@British_Airways I have now been waiting over 5 weeks for someone to come back to me. I realise you are busy but this is getting rediculous.

[Tom Floyd @tomfloyd1]

@easyJet I have now made three claims online and you still haven’t made a payment. You keep telling me different things. I am getting very fed up a my flight was cancelled and other passengers I was travelling with have been paid.

[Tom Floyd @tomfloyd1]

@easyJet cancelled a flight and I have submitted a claim under EC261/2004 regs. People I was travelling with were paid 72 hours after the flight and I am still waiting to be paid. @easyJet said they would get back to me in 28 days...this has now passed. @easyJet_press

[Tom Floyd @tomfloyd1]

@easyJet @easyJet_press this is a shambles

[Tom Floyd @tomfloyd1]

@easyJet Also 8058 was the cancelled flight on 28th April 2019, which is why I added that into the claim. You have asked me to submit a new claim form with the flight on 29th April 2019 (9058), which was not cancelled as that was the new flight. You are making this very difficult!!

[Tom Floyd @tomfloyd1]

@easyJet I have done that now and I have had another email back saying you will collate the information and come back to me in 28 days! This is unacceptable. Why did other passengers get there money in 72 hours?

[Tom Floyd @tomfloyd1]

@GreenStar_UK Yet another goes by and @GreenStar_UK can’t be bothered to do anything about my issue.

[Tom Floyd @tomfloyd1]

If anyone is thinking about moving to @GreenStar_UK I would strongly advise them against it. They will over charge you and not deal with any issues you have. They send you bills that only wizards could understand. #poorcustomerservice #worstcompany

[Tom Floyd @tomfloyd1]

@i8wigan @GreenStar_UK @ofgem No don’t worry, seems like there are a lot of us.

[Tom Floyd @tomfloyd1]

@i8wigan @GreenStar_UK @ofgem I actually found what I need to do on the @ofgem website, thank you though.

[Tom Floyd @tomfloyd1]

@GreenStar_UK Yes you keep saying this but nothing ever happens!!