Thomas Hewitt

[Thomas Hewitt @Tomhew37]

@LNER looks like Claire (HB10179) isn’t willing to share info on this? I inputted a refund request for an unused ticket, and heard nothing for several weeks. It has been denied unbeknownst to me with zero comms. I had to put a 3 month old into a black cab due to lack of train!

[Thomas Hewitt @Tomhew37]

@AvantiWestCoast Ok thanks. Perhaps this information should be more readily available during occasions trains are cancelled eg at stations, announcements, staff to help.

[Thomas Hewitt @Tomhew37]

@AvantiWestCoast Ok thanks will do. So confused I thought you said a month though earlier? There needs to be more awareness, education and information on this given the disruption that was caused

[Thomas Hewitt @Tomhew37]

@AvantiWestCoast 26th June - the train was cancelled on the return leg so I presume it’s just the refund for that portion yes? I’ll claim now given the month deadline

[Thomas Hewitt @Tomhew37]

@AvantiWestCoast Ah ok thanks so one month is ok? Travel was within the last 30 days so not sure why I can’t do that on the site? We were notified it was a thing yesterday so within 30 days

[Thomas Hewitt @Tomhew37]

Not sure why we weren’t advised on the day @AvantiWestCoast - surely more needs to be done to make non train travellers aware of this scheme? Especially given I’m locked out of being able to claim refund online because of the 2 days over the 28 - feels sly

[Thomas Hewitt @Tomhew37]

Missed doctors appointment because of this and only found out when person I was travelling with informed me of the initiative. Given 2 day outside of window and lack of awareness on day can we please escalate. Have all details to hand on tickets and cancelled train

[Thomas Hewitt @Tomhew37]

@TicketmasterCS Thanks. Followed

[Thomas Hewitt @Tomhew37]

@TicketmasterUK I’ve moved back to the UK from Aus and need to update my number. I can’t without it sending a OTP to my Aus number which I don’t have as I’m in the UK - can you please help as need UK number for tickets asap

[Thomas Hewitt @Tomhew37]

@bookingcom @bookingcom is this standard practice? Just abandoning the call mid discussion after an hour? @hotelsdotcomuk @ExpediaUK is this standard behaviour

[Thomas Hewitt @Tomhew37]

@bookingcom your team made an error with a cancellation and reward. Phone wait times for Genius 3 under 15 mins, then waited 40 mins only to have phone put down on me whilst explaining the context.

[Thomas Hewitt @Tomhew37]

@bookingcom Over an hour on the phone with Alquertson D and he’s just left?

[Thomas Hewitt @Tomhew37]

@bookingcom

[Thomas Hewitt @Tomhew37]

@FedExHelp I have been told by UK invoice inquiry that I would be getting paid. I shared evidence and details 3 weeks ago and still nothing. No response - this has been going on for months

[Thomas Hewitt @Tomhew37]

@FedExHelp @FedEx @FedExEurope Yes will do thanks

[Thomas Hewitt @Tomhew37]

@FedEx @FedExHelp @FedExEurope it was confirmed over email that I would be receiving a £62.16 customs refund due to a lost package by your team. This is now 19 days overdue based on timelines shared and you have closed my case without a resolution or my consent. Please support

[Thomas Hewitt @Tomhew37]

@AvisEurocarhire Hi @AvisEurocarhire please get back to me asap. How am I being charged a delayed return fee when a) I was 15 mins outside the grace period as there was an influx of returns, b) it wasn’t told to me at the time, c) it’s still not itemised on any invoice.

[Thomas Hewitt @Tomhew37]

@AvisEurocarhire random 42 Euro amount taken from my card which isn’t included on my original receipt and invoice. Told at Catania drop off it was normal but no visibility anywhere? What is this?

[Thomas Hewitt @Tomhew37]

@Stansted_Exp just wondering how long it takes to get an update on a refund request? Error booking today and no email confirmation after I submitted the request. Thanks!

[Thomas Hewitt @Tomhew37]

@ghandaclothing sadly @FedExHelp lost yours and my new threads being shipped from Torquay to London for this summer. @FedExEurope paying me back my duties but need you to chase @FedExAus for how bad their UK team are. Re-send or reimburse supposedly? need a new delivery carrier