We pay too much attention to the most confident voices—and too little attention to the most thoughtful ones.
Certainty is not a sign of credibility. Speaking assertively is not a substitute for thinking deeply.
It's better to learn from complex thinkers than smooth talkers.
"Sciences provide an understanding of a universal experience, Arts are a universal understanding of a personal experience... they are both a part of us and a manifestation of the same thing... the arts and sciences are avatars of human creativity" ~ @maejemison
Up next in Track B at #Qualipalooza2022, Improve Star Ratings by Transforming Member Feedback into Actionable Insights w/ @RexWallace, Rex Wallace Consulting, LLC and @toni_land from @Medallia.