I will NEVER fly @British_Airways ever again. Absolute WORST Airline EVER.
They have left me stranded in Seattle with my elderly, injured father who is in a wheelchair and needs medical care. Our @British_Airways flight in from London was 1 hour delayed. Because my dad is in a wheelchair, he needs assistance off the plane and through the airport, this means we were last off. We then had to get our luggage, go through passport control and customs and when we finally made it to the counter to drop our bags, we were told it was too late, we missed our flight. Many other passengers also missed their flight.
But when I called British Airways to get us on the next flight out, they claimed since we had 1.5 hours to connect, they owed us nothing. 1.5 hours in a huge airport with wheelchair assistance needed and an elderly injured man who just got out of the hospital, and they are leaving us stranded telling us to fork over more money for a flight home.
Oh and this is ON TOP of us being stranded in Heathrow for 8 hours on our flight TO London. The wheelchair assist was late, it took over 1 hour for us to get off the plane. Because of this, we missed our connecting flight. The next one was 8 hours later. I asked if they could at least put us in a lounge since my father is older and in a wheelchair. They refused. They gave us no compensation or refunds.
I don't know how any of this is even legal.